Trimac Transportation ยท 14 hours ago
Director, Dispatch Operations
US-TX-Houston
Full-time
Onsite
Director/Executive
8+ years expTrimac Transportation is an industry disruptor with a remarkable 80-year legacy of safely delivering products across North America. The Director of Dispatch Operations provides strategic leadership and operational oversight for dispatch pods, ensuring efficiency, profitability, and customer satisfaction through data-driven decision-making and talent development.
LogisticsOil and GasTransportation
Responsibilities
Overseeing and regulating the day-to-day operations in their dispatch pods across service centers
Developing and preparing operation plans, programs, budgets and forecasts
Drive P&L performance through dispatch excellence. Proactively plan and allocate loads to maximize revenue miles and asset utilization; optimize lane mix to reduce empty miles; coordinate schedules to control costs; monitor key KPIs (utilization, loaded versus empty miles, on-time delivery, margin per load) and take corrective action to protect service and profitability
Proactive leadership to increase profitable operations from the onset of a load
Drive order completion accuracy, utilization, and on-time performance
Collaborate with Directors at other service centers to standardize dispatch practices, KPIs, and accountability across pods. Responsible for multiple product lines with unique dispatch challenges
Establishing and maintaining the necessary operational systems and procedures and maintain limitations and controls
Act as primary escalation point above pod level to reduce noise for senior leaders
Collaborate with the Lead-to-Cash team to ensure seamless transition of data
Ensure dispatchers take ownership of upstream order creation and completion
Improve accuracy and timeliness of order entry to reduce billing delays
Align dispatch processes with financial outcomes to support revenue integrity
Monitor and analyze KPIs tied to profitability (Empty Miles %, $/Truck per Day, Trailer Utilization %)
Identify cost drivers and implement corrective actions to improve margins
Use analytics to guide decisions on resource allocation and operational efficiency
Ensure proactive communication and timely updates to customers
Improve CSI scores by focusing on load accuracy, timeliness, and service reliability
Reduce service failures and escalations through real-time accountability
Champion technology-driven improvements to streamline dispatch workflows and reduce manual effort
Ensure full utilization of TMW and integrated platforms to enforce process compliance and improve efficiency
Promote continuous innovation by identifying and piloting emerging technologies that enhance operational performance and customer experience
Coach and develop Dispatch Managers and Dispatchers
Implement cross-training programs to build flexibility and resilience
Facilitate cross-department exposure (Sales, HR, Finance, Safety)
Build a leadership pipeline with real-time decision-making experience
Support dispatch teams in managing overtime effectively
Identify workload imbalances and implement scheduling strategies to reduce OT costs
Partner with Terminal Managers, Sales, HR, Finance, and Safety to align operations
Ensure dispatch delivers on financial results, efficiency, and customer reliability
Qualification
Required
Bachelor's degree in Business, Logistics, or related field
8+ years of experience in transportation, logistics, or dispatch operations
Proven track record in operational leadership, cost control, and customer service improvement
Strong analytical skills with experience in KPI management and data-driven decision-making
Excellent communication and leadership skills; ability to coach and develop teams
Benefits
Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
Paid vacation, sick time, and company holidays
Paid time off for volunteer activities to help give back to our communities
Pension Plan
Tuition Reimbursement Program to achieve your educational goals
Continuous learning and career development
Company
Trimac Transportation
Trimac is a premier provider of bulk transportation services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashley Steel, PHR-CA, SHRM-CP
Human Resources Business Partner
Nathan Kurland
Chief Revenue Officer
Recent News
TheTrucker.com
2024-04-26
Truck News
2024-04-26
Commercial Carrier Journal
2024-04-26
Company data provided by crunchbase