Endurance IT Services ยท 9 hours ago
Desktop Support Technician
Virginia Beach, VA
Contract
Onsite
New Grad, Entry LevelEndurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting. The Desktop Support Technician role is critical for delivering high-quality technical assistance to end users, ensuring the reliability and efficiency of Windows-based systems and supporting communications infrastructure.
Consumer ElectronicsInformation TechnologyProfessional NetworkingProfessional ServicesSecurityVirtualization
Responsibilities
Serve as the primary point of contact for end-user technical support via phone, delivering empathetic and efficient resolution of issues
Diagnose, troubleshoot, and resolve hardware, software, and application problems to minimize downtime
Maintain, upgrade, and replace Windows-based systems, peripherals, and related hardware/software
Administer MS Office 365 and Windows Active Directory user accounts, permissions, and group memberships
Support user account management for client-specific applications, including password resets and access rights
Install, relocate, and troubleshoot communications equipment and network connectivity issues
Monitor system performance, document service activities, and prepare technical reports and service records
Ensure compliance with industry standards and regulatory requirements in all technical tasks
Participate in the procurement, deployment, and testing of new IT equipment and software
Maintain security controls over software and systems to protect organizational data
Deliver training sessions, presentations, and briefings to enhance user proficiency and system adoption
Qualification
Required
Proven experience in telephonic technical support with strong communication and empathy skills
Hands-on experience in troubleshooting and maintaining Windows-based systems, hardware, and peripherals
Experience with MS Office 365 administration and Windows Active Directory management
Familiarity with ticketing systems, preferably ServiceNow
Knowledge of network and communications equipment, including installation and basic troubleshooting
Ability to prepare technical documentation, reports, and service records
Understanding of IT compliance, regulatory standards, and security best practices
Experience in hardware/software deployment, upgrades, and lifecycle management
Strong organizational and time management skills with a focus on user satisfaction
CompTIA A+, Network+, Security+, Microsoft MS-900 Fundamentals, and any other relevant IT certifications
Company
Endurance IT Services
Endurance IT Services is an IT company offering computer networking services.
Founded in 2008
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Ken Hershberger
Virtual CIO, Business Analyst, Project Manager
Company data provided by crunchbase