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SPS · 2 days ago

Concierge Associate 

New York, New York, United States

Full-time

Onsite

Entry Level

$17.50/hr - $18.54/hr

1+ years exp

SPS North America is an award-winning employer offering outsourcing solutions, and they are seeking a Concierge Associate to be the initial point of contact for colleagues and guests. This role is responsible for delivering a welcoming experience and ensuring high-level service while maintaining a professional image of the company.

ConsultingDocument ManagementHuman ResourcesOutsourcing

Responsibilities

Provides a gracious arrival experience for all colleagues and guests, ensuring they feel welcome, and their needs are taken care of in a friendly and professional manner at all times

Delivers world-class experiences that will leave a lasting, positive first impression

Caters for the needs of colleagues and visitors while demonstrating genuine care

Ensures a seamless experience through the use of technology to support visitor registration, meeting room bookings, guest arrival, special requests and any other needs a colleague may have throughout their day

Develops relationships through personalized encounters and proactive assistance

Advises colleagues and guests by maintaining employee and department directories, giving instructions and making warm connections

Maintains safe and clean reception area by complying with procedures, rules and regulations

Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests

Develops relationships with colleagues and proactively gathers information on their needs to identify customer and SPS services that ensure total satisfaction

Proactively communicates with the Workplace Experience team and other service groups to ensure a 'one-team' ethos

Qualification

Customer service skillsVerbal communicationWritten communicationMS Office SuiteOrganizational skillsMultitaskTime managementProblem-solving

Required

High School Diploma (or equivalent) required

Ability to work assigned work hours determined by manager

Excellent organizational and time management skills

Analytical abilities and aptitude in problem-solving

Superb written and verbal communication skills

Current knowledge or ability to learn computer-based systems required for functions of position

Required to maintain an overall professional appearance and attitude

Adhere to all policies and procedures required

Strong verbal and written communication skills

Excellent customer service skills

PC skills MS Office Suite experience

Ability to handle multiple tasks simultaneously

Good organizational skills

Possesses ability to work independently and capable of completing projects

Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs

Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)

Ability to lift or move 40 lbs. or greater frequently