FWD People · 1 week ago
Group Account Supervisor, Healthcare
United States
Full-time
Remote
Senior Level
$135K/yr - $150K/yr
7+ years expFWD People is a full-service strategic marketing agency delivering meaningful and measurable results in the health and non-profit sectors. As a Group Account Supervisor, you will oversee multiple workstreams within the healthcare portfolio and serve as the primary day-to-day partner for mid-level and select senior clients, ensuring strategic alignment and effective project delivery.
Brand MarketingPhotographySEOUX DesignWeb Design
Responsibilities
Serve as the primary day-to-day contact for mid-level and select Director-level clients across multiple or highly complex workstreams
Provide strong workstream leadership: setting direction, aligning teams, and ensuring delivery meets strategic, creative, and regulatory expectations
Oversee integrated workflows across creative, strategy, medical, digital, and project management partners; ensure clarity of roles, responsibilities, and handoffs
Translate brand strategy, insights, and clinical context into actionable briefs and guidance for internal teams
Review and interpret scientific and competitive materials to ensure workstreams remain evidence-based and strategically grounded
Lead MLR planning and review processes; anticipate risks, guide clean submissions, and ensure efficient team alignment
Manage timelines, resourcing needs, and cross-functional reviews with increased autonomy and accountability
Provide day-to-day coaching and oversight to Account Supervisors, Senior Account Managers, and AEs; may manage direct reports
Lead quality control for assigned workstreams ensuring accuracy, strategic alignment, and consistency across deliverables
Partner with the Account Director or Group Account Director on brand planning, operational alignment, and integrated team workflows
Identify risks, inefficiencies, and opportunities for improvement across workstreams, bringing forward thoughtful recommendations
Play a key role in strengthening internal ways of working, supporting best practices across client service and operational excellence
Qualification
Required
7–9 years of experience in healthcare/pharma account or project management within agency settings
Strong understanding of brand strategy, clinical context, competitive landscapes, and regulated marketing
Demonstrated ability to lead multiple workstreams with clarity, ownership, and cross-functional confidence
Experience interpreting scientific and competitive materials and applying insights to project direction
Excellent communication skills: clear, direct, compassionate, and solutions-oriented
Strong MLR and regulatory experience, with the ability to run and troubleshoot processes independently
Ability to coach and mentor junior team members and elevate overall team performance
Highly organized and proactive; able to anticipate needs, solve problems, and maintain calm under pressure
Growing strategic instincts and comfort contributing to early-stage planning and discussions
A collaborative, team-driven approach with a commitment to high standards and operational rigor
Company
FWD People
Fwd People provides brand strategy, marketing automation, web design, and development services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Emmet Gustafson
Co-Founder
Charlotte Forshaw
Founder
Company data provided by crunchbase