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Consumer Cellular, Inc. · 1 day ago

Human Resources Manager - Retail

United States-Arizona-Scottsdale9363 E Bahia Dr

Full-time

Hybrid

Mid, Senior Level

$71K/yr - $101K/yr

Consumer Cellular, Inc. is a wireless provider focused on Americans 50+, offering affordable plans and devices. The Human Resources Manager will manage employee relations, guide leaders through complex situations, and support HR initiatives to create a thriving workplace culture.

MobileRetailService IndustryTelecommunicationsWireless

Responsibilities

Be a trusted advisor on employee relations, leading investigations with fairness, consistency, and care

Guide leaders and employees through leave and absence management (ADA, FMLA, OFLA)

Design and support training, onboarding, and performance management programs that help people grow

Champion employee engagement initiatives that strengthen culture and connection

Ensure compliance across employment law, policies, workers’ compensation, safety, and unemployment

Balance strategy and execution by solving real-time people challenges while improving HR practices

Create standout first (and lasting) impressions by leading thoughtful onboarding experiences and ensuring smooth, respectful transitions when employees exit

Be a go-to resource for employees and leaders by confidently answering questions about policies, procedures, and benefits—bringing clarity and consistency when it matters most

Support employees through life’s moments by managing leave of absence programs and ADA accommodation requests with empathy, accuracy, and care

Navigate complex employee relations matters, leading investigations and resolutions that are fair, timely, and aligned with our values

Own critical compliance processes, including unemployment and workers’ compensation claims, ensuring both employee advocacy and business protection

Safeguard sensitive information by maintaining accurate, confidential employee and health records within our HRIS systems

Partner closely with the Retail leadership team to build a high-performance, people-first culture that directly supports business outcomes

Lead and develop the HR team, setting clear expectations, coaching for growth, and fostering accountability and collaboration

Serve as a trusted steward of our culture, balancing employee advocacy with company policies, employment standards, and legal requirements

Qualification

Employee relationsCompliance knowledgeHR generalist experienceLeave managementPayroll systemsHRIS systemsConflict mediationListening skillsEmpathyTrust buildingCoachingEmployee engagementCultural stewardshipTraining designOnboardingCommunication skillsTeam leadershipConfidentialityProblem-solving

Required

A Bachelor's degree in Human Resources, Business Administration, or a related field—or equivalent professional experience

A solid understanding of state and federal employment laws and how they apply in real-world situations

Well-rounded HR generalist experience, with exposure to employee relations, compliance, and people operations

The ability to identify root causes of workplace issues and confidently mediate conflict or recommend effective solutions

Strong working knowledge of Microsoft Excel, Word, Outlook, and general web-based tools

A proven ability to handle sensitive information with discretion and confidentiality

Excellent listening and communication skills, with the ability to build trust and connect with employees at all levels

Preferred

Experience supporting a large hourly workforce (such as retail, call center, manufacturing, or healthcare environments) is strongly preferred

Familiarity with payroll and time & attendance systems is a plus; experience with ADP is a bonus

HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) is preferred but not required

Benefits

Medical insurance (98% company-paid for full-time employee only coverage)

Dental and Vision insurance (100% company-paid for full-time employee only coverage)

401(k) company match of 100% up to 6% of your pay

Discounted Consumer Cellular wireless phone plan for employees

Paid Time Off (PTO) available following a 30-day waiting period

6 company-paid holidays plus 16 hours of floating holiday accrual per year

Flexible Spending Accounts (FSA) for health care and dependent care expenses

Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)

Long-Term Disability insurance (100% company-paid)

Employee Assistance Program (100% company-paid)

Education reimbursement

Employee rewards program

Company

Consumer Cellular, Inc.

Glassdoor3.0

Consumer Cellular has more than four million customers nationwide and is a top-rated wireless provider that markets no-contract cellphones and service plans primarily to those 50-plus.

Founded in 1995