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Texas Regional Bank · 17 hours ago

Director of Branch Administration

McAllen, TX

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Texas Regional Bank is seeking a Director of Branch Administration who will supervise the Regional Branch Administration Officers and the Branch Administration team. The role involves overseeing banking centers for service excellence, driving deposit growth, and maintaining regulatory compliance while providing training and support to branch management.

FinanceFinancial ServicesWealth Management

Growth Opportunities

Hiring Manager

Cody Gaines

Responsibilities

Provide ongoing guidance and support to Branch Managers in the development of the Bank’s overall mission of customer acquisition, building relationships and retaining customers

Foster an effective sales and service environment amongst the Banking Centers

Cultivate effective leadership skills among Branch Managers through ongoing training, emphasizing active listening and clear expectation setting, and foster a workplace culture that prioritizes open, respectful, and multi-directional communication

Ensure all banking centers receive timely and accurate support, including, but not limited to phone, email, and remote PC log in support. Support includes employee coaching and answers to customer requests and questions

Conduct regular Branch Leadership Meetings that include updates to branch policy and procedures and sales and operations reminders

Assess banking center’s knowledge needs, create and provide custom training templates dependent on employee needs for new banking centers

Assist in looking for and providing coverage for banking centers needing support for staffing

Oversee and monitors the day-to-day branch operations to ensure excellence and efficiency

Responsible for writing, implementing, and inspecting policies and procedures for the Teller and New Accounts area for all Banking Centers including training required for complete understanding of policies and procedures

Responsible for communicating new and updated policies and procedures to all Banking Centers including training required for complete understanding of new policies and procedures

Look for Teller and New Account application and operational efficiencies by observing banking centers, visiting Banking Center staff, and listening for pain points, viewing Fiserv Virtual Trainer system videos, and attending Fiserv program related seminars and webinars

Condition Wolters Kluwer and custom forms for automated form completion for optimum operational efficiency and reduce redundant input of customer information

Create, modify, and maintain regulatory Teller and New Accounts custom documents

Assist in implementing Teller and New Account software and platforms which may include creation of new policies and procedures

Open service tickets and working with vendors which may require administrative parameter system access

Attend BSA Committee meetings, BSA/AML seminars and professional training, including annual BSA/AML training sessions

Assist with New Branch and Bank Conversion efforts

Oversee Branch Audits and Assessments, which includes an onsite branch visit and full inspection of all Teller and New Account logs, policies and procedures including an observation process of customer interaction

Review and prepare documentation for bank exams and audits

Facilitate ongoing federal and state regulatory compliance training up to and including attending seminars and webinars for most up-to-date information available for accurate policy and procedure implementation

Ensure banking centers are compliant with Federal and State regulations and all established policies and procedures

Attend New Account and Teller seminars and webinars to ensure Texas Regional Bank is up to date with all federal and state regulations which include any subsequent training

Continuous review of operational policies and procedures to create efficiencies

Support and promote the Bank vision, mission and core values, organizational structure and policies and procedures

Other duties as assigned

Qualification

Banking operationsRetail sales leadershipRegulatory complianceAnalytical skillsInterpersonal skillsCommunication skillsMicrosoft Office SuiteTyping skillsDecision-making skillsLeadership skills

Required

High School Diploma or GED

Minimum of eight years of banking experience, including branch operations and retail sales leadership

Minimum of five years of senior management experience overseeing multi-branch or multi-region teams

Must have excellent analytical, observation, and decision-making skills

Highly focused, able to rapidly determine key priorities, clearly communicate the priorities, and ensure resources are properly aligned

Excellent interpersonal and communication skills are necessary for maintaining effective relationships with Board members, officers, employees, customers, and members of the business and civic community

Individual should be able to work under high pressure situations and a stressful atmosphere while maintaining composer

Provide a strong, compassionate, and visible leadership, which fosters positive attitudes and trust among employees, customers, and prospects

Comply with federal and state regulations as well as all established Bank policies and procedures

Position requires flexible work schedule Monday through Saturday

Proficiency with Microsoft Office Suite

Ability to type, use a computer efficiently, and use a 10-key calculator

Position requires reliable transportation

Must be able to be physically present in the Bank to perform job duties