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Solarity · 1 day ago

Client Support Analyst I

United States

Full-time

Remote

Entry Level

1+ years exp

Solarity is a company that improves the accuracy, accessibility, and interoperability of electronic medical records through innovative technology. The Client Support Analyst I will be responsible for executing tasks, collaborating with clients, and coordinating project implementations to enhance the company's services in healthcare documentation.

Health CareMedicalSoftware

Responsibilities

Execute tasks based on direction provided by the Client Care Manager

Collaborate with internal client champion(s) to define success criteria for implementing projects with relatively low complexity

Work in partnership with end users, project stakeholders, and/or subject matter experts to define preferred application behavior and technical specifications

Coordinate with cross-functional teams to implement changes in a test and production Solarity environment

Design and work with application business owner(s) to execute acceptance, full system, and regression testing

Determine necessary project tasks, estimate task level of effort, task dependencies, and start/stop dates to meet project deliverable requirements

Triage, troubleshoot, and escalate workflow or application design issues with implemented changes

Adhere to best practices and standards

Actively use Solarity product knowledge base content and subject matter experts to execute tasks

Accurately report time spent of request or project deliverables using a web based application

Comply with Solarity’s policies, procedures and guidelines

May be required to perform other related duties as assigned

Qualification

Business analysisTechnical analysisSoftware supportSQL Server Management StudioHTMLXMLLua programmingHL7 interfaceMicrosoft OfficeSelf-organizationCustomer interactionHealthcare IT backgroundMicrosoft VisioCertificationVerbal communicationWritten communicationProblem solving