Apply on Employer Site

My IT Crew · 1 day ago

SR. Project Engineer – Solutions Architect Engineer

Brooklyn, NY

Full-time

Hybrid

Senior Level

My IT Crew is a company focused on providing tailored IT solutions to their clients. As a Project Engineer, you will be responsible for leading technical onboarding, designing project work, and ensuring successful implementation while maintaining high standards of client satisfaction.

Information TechnologyRisk ManagementTask Management

Responsibilities

Lead technical onboarding for new clients, including discovery, documentation, and environment assessments

Standardize and align client environments with MSP best practices (Active Directory, Azure AD, M365, security baselines, backups, monitoring, etc.)

Ensure client systems are integrated into ticketing, RMM, and monitoring platforms

Document and validate environment details in our documentation portal

Collaborate with AM and Client Success teams to set short- and long-term technical priorities for the new client

Train client staff on relevant tools, workflows, and best practices

Serve as the technical point of contact throughout the onboarding project until the client is transitioned to steady-state service delivery

Design and implement network projects, including upgrades and migrations

Demonstrate strong technical knowledge of routing, switching, firewalls, VPNs, wireless, and network segmentation

Assess current environments and identify opportunities for improvement

Develop detailed migration and upgrade plans aligned with industry best practices

Oversee all phases of network projects—from planning to deployment and post-implementation support

Ensure solutions are scalable, secure, and meet client requirements

Service customers by identifying their needs and engineering solutions, alongside the AM

Provide scopes in a timely manner based on Client Success team priorities

Evaluate client requirements and design solutions leveraging best-in-class technology

Prepare detailed project scopes of work (SOW) and cost estimates

Participate in post-project reviews to improve future proposals

Maintain and grow standardized project templates and documentation for repeatable delivery

Develop comprehensive project work plans for all project types, including:

Define logical stages of the project

Break down deliverables into actionable service tickets and tasks

Identify all personnel requirements (on-site engineers, remote resources, vendor coordination)

Map prerequisites and ensure proper sequencing of tasks

Ensure every step is documented against company standards and client requirements

Update and optimize project work plan templates for efficiency and consistency across clients

Execute projects following approved work plans, checklists, and procedures

Ensure the delivered solution meets client’s business requirements

Track actual hours vs. budgeted hours and report variances

Identify and escalate out-of-scope requests requiring change orders

Document lessons learned and implement improvements in future projects

Maintain clear and accurate project documentation, including ticket notes, diagrams, overall documentation

Build and enforce standards for client environments based on completed projects

Ensure all project documentation is usable by service desk and support teams

Track and report on individual and project KPIs, including utilization, error rates, budget adherence, and documentation quality

Participate in weekly team huddles prepared with status updates and metrics

Mentor and guide junior engineers during projects

Lead project teams, including assigning tasks and coordinating onsite resources

Collaborate with Account Managers, to ensure alignment with client goals

Provide feedback on recurring problems and process improvement opportunities

Qualification

Network EngineeringTechnical OnboardingProject ManagementArchitectural DesignDocumentation StandardsMentoringCollaboration

Required

Strong technical knowledge of routing, switching, firewalls, VPNs, wireless, and network segmentation

Experience in designing and implementing network projects, including upgrades and migrations

Ability to assess current environments and identify opportunities for improvement

Experience in developing detailed migration and upgrade plans aligned with industry best practices

Proven ability to oversee all phases of network projects—from planning to deployment and post-implementation support

Experience in ensuring solutions are scalable, secure, and meet client requirements

Ability to lead technical onboarding for new clients, including discovery, documentation, and environment assessments

Experience in standardizing and aligning client environments with MSP best practices (Active Directory, Azure AD, M365, security baselines, backups, monitoring, etc.)

Ability to ensure client systems are integrated into ticketing, RMM, and monitoring platforms

Experience in documenting and validating environment details in a documentation portal

Ability to collaborate with AM and Client Success teams to set short- and long-term technical priorities for new clients

Experience in training client staff on relevant tools, workflows, and best practices

Ability to serve as the technical point of contact throughout the onboarding project until the client is transitioned to steady-state service delivery

Experience in preparing detailed project scopes of work (SOW) and cost estimates

Ability to participate in post-project reviews to improve future proposals

Experience in maintaining and growing standardized project templates and documentation for repeatable delivery

Ability to develop comprehensive project work plans for all project types

Experience in executing projects following approved work plans, checklists, and procedures

Ability to track actual hours vs. budgeted hours and report variances

Experience in identifying and escalating out-of-scope requests requiring change orders

Ability to maintain clear and accurate project documentation, including ticket notes, diagrams, overall documentation

Experience in building and enforcing standards for client environments based on completed projects

Ability to track and report on individual and project KPIs, including utilization, error rates, budget adherence, and documentation quality

Experience in mentoring and guiding junior engineers during projects

Ability to lead project teams, including assigning tasks and coordinating onsite resources

Experience in collaborating with Account Managers to ensure alignment with client goals

Company

My IT Crew

Founded and Co-owned by Tobias Levi and Sol Niederman, who share 15 years of technical and business experience in small business and enterprise grade solutions. Professional Staffed by Microsoft & CompTIA Certified, Linux/Asterisk professionals with 10+ years of experience.

Founded in 2016