Giordano's · 2 weeks ago
Manager of Training and Development
Chicago, IL
Full-time
Onsite
Mid Level
3+ years expGiordano's is seeking a Manager of Training and Development responsible for creating and executing training content and programs to support restaurant operations and culinary execution. This role includes training preparation for new restaurant openings and ensuring training materials are current and effective.
Food and BeverageFood DeliveryHospitalityRestaurants
Hiring Manager
Cathy C.
Responsibilities
Create and maintain training materials for hourly and management roles, including:
SOPs, job aids, training manuals, and playbooks
Digital training modules, videos, and LMS content
Partner with Culinary to document and train:
Recipe execution and prep standards
Food safety and quality procedures
Ensure all training materials are current, practical, and field-ready
Build and maintain structured training and development programs for:
Hourly team members
Restaurant Managers, Assistant Managers and General Managers
Supervisors and Shift Leaders
Managers in Training (MIT)
Develop training timelines, certification checklists, and readiness standards
Support onboarding and refresher training initiatives
Lead training preparation and execution for new restaurant openings, including:
Pre-opening training schedules and materials
Manager and hourly team training plans
Certification and readiness tracking
Partner with Operations Services and Culinary during NROs to ensure:
Teams are trained to brand and operational standards
Training aligns with opening timelines and staffing plans
Support post-opening retraining and performance reinforcement as needed
Conduct in-restaurant training, retraining, and performance support
Support and create implementation materials of new menu items, systems, and operational initiatives
Serve as a training resource for field leaders and Operations Services
Update training materials based on operational changes, menu updates, and field feedback
Track training completion and certification readiness
Identify training gaps and recommend improvements
Work closely with:
Operations Services to align training with execution needs
Culinary on food standards and rollouts
HR on onboarding and compliance training
Ensure training efforts integrate smoothly with field operations
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field
Proven experience (minimum of 3+ years) in a training leadership role within a restaurant or hospitality company, Human Resources, Learning & Development, or People Operations
Strong understanding of employment laws and compliance requirements
Exceptional interpersonal, communication, and coaching skills, with the ability to build trust across all levels of the organization
Demonstrated experience in implementing successful training programs and driving cultural change
Strategic thinking with a results-oriented mindset and the ability to manage a budget effectively
Experience with a central LMS (Learning Management System), organizational and project management software, data analysis tools, collaboration platforms, Power Point, Microsoft Office Suite 365
Strong presentational skill set for in-person training to all audience levels in the company
Excellent written and verbal communication skills, interpersonal abilities for relationship building
Endure various physical movements throughout the work areas, such as reaching, bending, climbing, and stooping
Extended periods of time to stand, walk and/or sit and continuously perform essential job functions
Ability to lift 50 lbs
Preferred
Master's degree or relevant certifications (e.g., SHRM-CP) are a plus
Company
Giordano's
Based in Chicago, Giordano’s has been serving its world famous pizza since 1974, when founders and immigrant brothers Efren and Joseph Boglio introduced their mother’s deep dish pizza recipe to Chicago.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
David Poole
Chief Financial Officer
Recent News
Company data provided by crunchbase