Fluent, Inc · 16 hours ago
IT Support Specialist
New York, NY
Full-time
Hybrid
Mid Level
$67K/yr - $85K/yr
3+ years expFluent, Inc. is a global data-driven performance marketing company and trusted growth partner for leading brands. They are seeking a skilled IT Support Specialist to provide technical support and ensure the reliability of IT solutions for their employees. The role involves troubleshooting various operating systems and hardware, managing user access through Okta, and improving IT operations.
Ad ServerAd TargetingAdvertisingAdvertising PlatformsDigital MarketingLead GenerationRetail Technology
Responsibilities
Provide on-site and remote technical support for Fluent employees, with primary coverage for the New York office and remote users as needed
Deliver a high level of customer service, acting as a trusted IT partner by communicating clearly, setting expectations, and following issues through to resolution
Support and troubleshoot macOS, Windows OS, iOS, Android, and associated hardware, including laptops, desktops, mobile devices, peripherals, and conferencing equipment
Administer and support endpoint management tools for provisioning, configuration, patching, security enforcement, and lifecycle management of devices
Serve as a primary administrator and escalation point for Okta (IAM), including:
User provisioning and deprovisioning
Group and role-based access management
MFA support and troubleshooting
Application integrations and SSO support
Own and execute employee onboarding and offboarding processes, ensuring timely device setup, access provisioning, documentation, and secure access removal
Create, maintain, and improve IT documentation, including SOPs, onboarding guides, knowledge base articles, and internal support processes
Actively identify recurring issues, process gaps, or inefficiencies and proactively propose and implement improvements to IT operations and user experience
Collaborate with the broader IT team on projects related to system upgrades, security initiatives, office technology improvements, and operational scalability
Support office technology needs, including AV systems, meeting room setups, printers, and network connectivity (Wi-Fi, VPN, basic network troubleshooting)
Ensure compliance with company security policies and best practices related to endpoint security, access control, and data protection
Assist with vendor coordination, asset inventory management, and hardware/software procurement as required
Perform other related duties as needed in support of the IT Support team's operational mission
Qualification
Required
3+ years of experience in an IT Support, Desktop Support, or IT Service role, preferably in a fast-paced corporate or tech-enabled environment
Strong hands-on experience supporting both macOS and Windows environments at an enterprise level, as well as iOS and Android
Demonstrated experience administering and supporting Okta (IAM), including user lifecycle management, MFA, and SSO integrations
Proven ability to deliver exceptional customer service, with a user-first mindset and strong interpersonal communication skills
Experience with Workspace ONE and other endpoint management tools (e.g., Jamf, Intune, Kandji, or similar) and device lifecycle management
Solid troubleshooting skills across hardware, operating systems, SaaS applications, and identity/access issues
Experience supporting employee onboarding and offboarding workflows with attention to detail and security best practices
Ability to work independently, prioritize tasks effectively, and take initiative without constant supervision
Strong written communication skills, with experience creating clear and usable technical documentation
Willingness and ability to provide on-site support in the NY Office
Preferred
Experience supporting hybrid or distributed workforces
Familiarity with additional IAM or security tools beyond Okta
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN concepts)
Experience supporting SaaS-heavy environments (Google Workspace, Microsoft 365, Slack, Zoom, etc.)
Prior experience contributing to IT process improvement or operational projects
Relevant certifications (Apple, Microsoft, Okta, ITIL, or similar) are a plus but not required
Benefits
Competitive compensation
Ample career and professional growth opportunities
New Headquarters with an open floor plan to drive collaboration
Health, dental, and vision insurance
Pre-tax savings plans and transit/parking programs
401K with competitive employer match
Volunteer and philanthropic activities throughout the year
Educational and social events
The amazing opportunity to work for a high-flying performance marketing company!
Company
Fluent, Inc
Fluent empowers brands to acquire and retain customers across the entire omnichannel marketing experience.
201-500 employees
H1B Sponsorship
Fluent, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (3)
2022 (2)
2021 (7)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$48.3MKey Investors
Bay View Funding
2025-12-02Post Ipo Debt· $30M
2025-08-19Post Ipo Equity· $10.3M
2024-11-29Post Ipo Equity· $8M
Leadership Team
Dan Hall
CTO
Ryan Perfit
CFO
Recent News
Fluent, Inc.
2025-12-02
Company data provided by crunchbase