Patient Engagement Advisors · 22 hours ago
Associate Vice President of Clinical Solutions
Tampa, FL
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expPatient Engagement Advisors (PEA) is seeking an Associate Vice President of Clinical Solutions to join our growing team in the Tampa Bay area in Florida. The AVP of Clinical Solutions is responsible for managing strategic relationships and long-term planning across multiple sites to ensure operations align with broader business objectives, evaluates overall performance, manages risks, and drives growth initiatives.
Health CareInformation Technology
Responsibilities
Provides support, guidance, leadership, and motivation to the PEA team members to promote maximum performance maintenance of Standard Operating Procedures
Understands, communicates, and achieves all Corporate Key Performance Indicators (KPIs) to customer leadership through regular meetings, data reviews and quarterly report outs
Collaborates with the AVP of Operations to create and maintain site specific account plans with site leadership focusing on targets, goals, barriers, current events, and future strategic direction related to the specific location
Responsibility for direct service quality results, issues, and challenges between PEA team members and the health system customer
Maintains a cadence of daily, weekly, and monthly (ongoing) activity reporting for all required metrics for goal(s) achievement and provides ongoing feedback to PEA corporate and client leadership
Collaborate with PEA IT to identify technology optimization opportunities that promote the advancement in leading service delivery
Acts as the point of contact for client management and overall delivery against service levels
Manages event reporting and resolution
Partners with the AVP of Regional Operations to assure consistency of process and execution in the market
Reports to higher executives (e.g., COO or CEO), accountable for regional performance metrics
Meets as necessary with CEOs, CMOs, CNOs, CFOs, etc at each hospital location
Builds and supports a team culture of professionalism through ongoing team communication, collaboration, recognition, and feedback
Represents PEA with site specific client leadership by developing ongoing communication and business reviews
Reviews and ensures all compliance reports are accurate and in accordance with compliance reporting policies
Rounds weekly, monthly and/or quarterly with team members as they engage patients to ensure Standard Operating Procedures are being executed to and understand compliance or non compliance with the procedures
Understands team members practice barriers and develops plans in combination with the Deployment Team to eliminate these barriers
Partners with external partners: Pharmacy, Nutrition services, Physicians, Bridge Care entities, etc to assure smooth operations
Identifies new partners as market demand requires
Attend Readmission meetings and other key hospital based meetings, representing PEA and strategizing on solutions
Periodically, actively participates in hospital-specific rounds/huddles to obtain critical information and contribute as a collaborative member of the clinical care team
Collects information during rounds and shadowing and identifies areas of opportunity. Works with the Deployment team to take action on these opportunities
Responsibility for leadership, management, and executive collaboration for: Client relationships and ongoing program/project status communications
Implementation/deployment of new strategies and workflows to ensure consistent, high-quality program delivery
In market partnerships (i.e. – local pharmacies, community patient resources, nutrition providers, etc.)
Team member onboarding support
Ensures compliance with PEA and hospital-specific policies, procedures, and training
Supports ongoing health system and PEA-required training
Maintains compliance with all PEA and health system security and privacy (physical and electronic) policies in all work settings (onsite, remote, virtual)
Maintains compliance with all PEA and health system patient safety and infection control policies
Qualification
Required
Minimum of bachelor's degree in healthcare related field: Nursing, Healthcare Administration, Physician Assistant
5-7 plus years hospital based experience required
5 years of management or supervisory experience required
Skilled team member: outstanding listener and processor of information with a can-do attitude
Outstanding communication skills as evidenced by the ability to build relationships with all levels within an organization
Ability to analyze, present and discuss data
Ability and willingness to make decisions and take responsibility for follow through
Skilled in evaluating teams, their dynamics and intervening as necessary when appropriate
Willingness to flex with teams and be present on off shifts
Ability to consistently travel between sites
Ability to work in a fast paced, rapidly changing environment
Computer skills required: Microsoft Word, Excel, PowerPoint, and Teams
Ability to travel from location to location via personal vehicle
Ability to conduct overnight stays as needed
Preferred
Master's degree in healthcare related field preferred
Process Improvement experience preferred
Pharmacy operations understanding preferred
Patient experience and patient satisfaction industry knowledge
Experience in start-up environments and scaling business operations
Success in presenting in front of large groups
History of the ability to own a room and influence people
Proven history of strong execution and delivery
Track record of growth and promotion in other roles
Prefer experience in Lean Six Sigma, Black Belt or Green Belt Certification
Benefits
Health, Dental, and Vision Insurance
Paid Time Off
401k
Flex Spending Account
And more
Company
Patient Engagement Advisors
Patient Engagement Advisors is a healthcare company that provides leadership and patient engagement services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Moreland
CEO / Chief Patient Officer
John Lightfoot
SVP/Chief Technology Officer
Company data provided by crunchbase