Lutheran Health Network ยท 12 hours ago
Scheduling Spec
Fort Wayne, IN
Full-time
Onsite
New Grad, Entry Level
0+ years expLutheran Health Network is dedicated to providing top quality care to patients. The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians, ensuring efficient utilization of resources and high-quality patient care while serving as a liaison between patients and medical staff.
Responsibilities
Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources
Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction
Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system
Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules
Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions
Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files
Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete
Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions
Prioritizes work efficiently, including processing STAT order timely
Notifies ordering offices if unable to contract their patient to schedule procedures
Offers alternative scheduling options when needed to accommodate patient preferences and medical needs
Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs
Performs other duties as assigned
Maintains regular and reliable attendance
Complies with all policies and standards
Qualification
Required
Strong knowledge of appointment scheduling, patient flow management, and administrative procedures
Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines
Excellent verbal and written communication skills to effectively interact with patients, medical staff, and administrative teams
High attention to detail and accuracy, particularly in data entry and record-keeping
Ability to work in a fast-paced environment while maintaining a calm, professional demeanor
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software
Knowledge of medical terminology is a plus
Preferred
Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field
0-2 years of experience in medical scheduling, administrative support, or customer service
0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations
Benefits
Health insurance
401(k)
Licensure/certification reimbursement
Tuition reimbursement
Student loan assistance
Company
Lutheran Health Network
Lutheran Health Network is a family of more than 6,000 employees, physicians, advanced practice providers and volunteers dedicated to providing compassionate, quality care with the best possible experience to every patient, every time.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Colby Trane
Assistant Chief Nursing Officer
Katie Wilson
Account Executive-Medpartners
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