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Crisis Prevention Institute · 2 hours ago

Account Executive I

Milwaukee, WI

Full-time

Hybrid

Entry Level

$50K/yr - $88K/yr

1+ years exp

Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. The Account Executive I is responsible for spearheading sales initiatives within the education and healthcare markets, forging trusted relationships with customers, and driving retention and growth through strategic account management.

AssociationConsultingEducationHealth CareProfessional ServicesTraining

Responsibilities

Champion strategic customer partnerships in the assigned territory, serving as the indispensable advisor and delivering lasting value to every customer

Serve as the principal representative of CPI for actual or potential customers

Accelerate business growth by uncovering and capitalizing on opportunities to expand existing accounts through strategic upselling and cross-selling of CPI’s programs, products, and services

Develop and execute strategic account plans to increase customer lifetime value

Elevate customer satisfaction and loyalty by implementing proactive strategies that reduce churn and maximize retention

Deliver compelling, solution-oriented presentations that address customer needs and showcase CPI’s unique value proposition

Maintain accurate records of all customer interactions and sales activities, leveraging CRM and sales tools for accurate tracking and forecasting

Partner with cross-functional teams, including marketing, product management, and customer care, to ensure seamless customer experiences and successful solution implementations

Provide actionable insights to leadership on industry trends, competitive activity, and client feedback to support strategic planning

Report regularly on sales performance, customer engagements, and pipeline progress to leadership

Represent CPI at trade shows, conferences, and other industry events to expand market presence and build valuable connections

Stay ahead of industry trends, competitive offerings, and regulatory requirements to position CPI competitively

Perform other position-related duties as assigned

Qualification

Sales experienceAccount managementCustomer successMicrosoft OfficeCRM platformsAnalytical skillsInterpersonal skillsCommunication skillsActive listeningProblem-solvingStrategic thinking

Required

Bachelor's degree in business, marketing, or related field

One or more years of successful sales experience

Proven experience in an account management, customer success, or ‘farmer' sales role

Familiarity with contract renewal and negotiation

Proficiency with Microsoft Office suite and CRM platforms

Residency within, and ability to travel throughout, the assigned territory

Maintain a clean driving record

Meet all Vendor Credentialing requirements to ensure unrestricted access to CPI customer sites, including valid identification, background checks, drug screening, and required immunizations (such as COVID-19), as specified by each customer

Continuously uphold all credentialing standards throughout employment to support essential job functions

Exceptional interpersonal, communication, and active listening skills with a genuine passion for helping customers succeed

Strong analytical and problem-solving skills to understand customer challenges and provide consultative, effective solutions

Motivated by stability, customer success, and loyalty rather than short-term closing targets

Ability to think strategically and develop long-term account plans aligned with customer goals