Call Center Team Lead jobs in United States
cer-icon
Apply on Employer Site
company-logo

Strategic Staffing Solutions ยท 9 hours ago

Call Center Team Lead

positionDetroit, MI
timeContract
remoteOnsite
seniorityMid Level
date3+ years exp

Strategic Staffing Solutions is seeking a Call Center Team Lead to oversee an outbound call campaign and facilitate coordination among various teams. The role involves managing performance reporting, training coordination, and ensuring alignment with operational expectations.

ConsultingCRMHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
check
Growth Opportunities
check
H1B Sponsor Likelynote

Responsibilities

Provisioning access to support the outbound call program
Serving as a liaison between SHS, vendor and SO teams
Lead meetings, such as, call calibrations, weekly touchpoints, performance meetings
Provide weekly performance reporting
Ensure roster and schedules are aligned with expectations
Coordinate training
Call listening for accuracy and soft skills, making recommendations based on observations
Work with business partner manager on coaching opportunities and alignment
Monitor performance and request corrective action as appropriate

Qualification

Call center experienceProject ManagementLeadershipAnalytical skillsProject management toolsPC applicationsCommunication skillsOrganizational skillsProblem solvingTraining coordinationVendor managementHealth care experience

Required

Project Management
Call center experience
Leadership and analytical experience with data / operations
Excellent analytical, organizational, problem solving, verbal and written communication skills
Knowledge of project management tools and methodologies
Ability to work independently, within a team environment and with multiple priorities
Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word)
Ability to work closely with the technical support team in understanding and resolving systems issues
Ability to develop, implement, and monitor policies, procedures, and customer service alerts
Support vendor in achieving performance management, KPIs and SLAs
Onboard and train vendor leaders or vendor trainer, as needed
Bachelors degree in related field required

Preferred

Health care experience
Three or more years experience in related field

Company

Strategic Staffing Solutions

twittertwitter
Glassdoor4.4
company-logo
Strategic Staffing Solutions is a recruiting company which helps companies find suitable employees in various industries.
dateFounded in 1990
location
Detroit, Michigan, USA
people-size1001-5000 employees
web-link
http://www.strategicstaff.com

H1B Sponsorship

Strategic Staffing Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (93)
2023 (95)
2022 (53)
2021 (53)
2020 (57)

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Cindy Pasky
Founder and CEO
linkedin

Recent News

EIN Presswire
Acclaimed Attorney Tina M. Patterson Receives Economic Justice Award from Anti-Poverty Think Tank The PuLSE Institute
2025-07-11
DBusiness Magazine
Ford Fireworks to Light up Downtown Detroit Skyline on June 23
2025-05-01
Crain's Detroit Business
Sheffield takes early lead in Detroit mayoral fundraising; plus, a look at Duggan's early donors
2025-02-03
Company data provided by crunchbase