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GCG · 1 day ago

Customer Support Specialist - Paige Water & Outdoor Solutions

US-MI

Full-time

Hybrid

Mid Level

4+ years exp

GCG, through its subsidiary Paige Water & Outdoor Solutions, is seeking a Customer Support Specialist to enhance customer experience in precision agriculture and related markets. The role involves managing customer inquiries, providing order management support, and ensuring effective communication between customers and sales teams.

Electrical & Electronic Manufacturing

Responsibilities

Serve as an internal point of contact for inbound customer and sales team inquiries related to product information, pricing, availability, shipments, and returns

Maintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow-up and issue resolution

Provide regular order status updates and proactively communicate lead times, shipment details, and potential delays

Generate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time information

Follow up on quotes and open opportunities to address outstanding questions and support conversion

Enter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teams

Set up new customer accounts in internal systems to support efficient quoting and order processing

Partner with manufacturers and suppliers to resolve pricing, availability, and shipment-related issues

Escalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as needed

Support resolution paths that minimize disruption, support repeat business, and maintain strong customer relationships

Qualification

B2B customer supportOrder managementQuoting processesCRM proficiencyERP proficiencyMicrosoft OfficeProfessional communicationAttention to detailCross-functional collaboration

Required

4+ years of customer support or sales support experience in a B2B industrial, manufacturing, or distribution environment

Working knowledge of quote-to-order and order management processes

Ability to independently manage multiple priorities and deadlines in a fast-paced, high-accountability setting

Strong attention to detail and commitment to accuracy

Proficiency with CRM, ERP, and internal communication tools

Working knowledge of Microsoft Office (Outlook, Word, Excel)

Clear, professional communication skills with the confidence to collaborate cross-functionally and engage external partners

Benefits

Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need

Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans

Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs

Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access

Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind

Company

GCG

GCG is a global provider of wire, cable, and connectivity products, as well as customized solutions for automated factories, serving diverse sectors including Communications, OEM, Data Centers, Renewable Energy and more.

Founded in 2016

Chicago, Illinois, US

1001-5000 employees