TRG · 9 hours ago
Service Contract Administrator
Westlake, Ohio, United States
Full-time
Onsite
Entry Level
2+ years expTRG is seeking a Service Contract Administrator to manage customer service contract orders and renewals. The role involves verifying hardware information, managing contract records, and communicating with various departments to resolve customer issues.
Information TechnologyMobile DevicesPaymentsPoint of SaleProfessional ServicesWireless
Responsibilities
Review and process new Customer Contract orders and renewals
Verify and apply hardware serial numbers to maintain accurate coverage records
Amend existing contracts for serial number exchanges when required
Create new customer accounts in source application for net new contracts
Manage source application records regarding hardware coverages
Review and process upcoming contract expirations for renewal opportunities
Research contract inquiries and resolve discrepancies in support requests
Communicate effectively via phone, email and in person with required individuals
Work with various departments including A/R, Procurement, Sales and Tech Center to review and resolve customer issues related to contract establishments
Other duties, as assigned
Qualification
Required
At least two years' experience in service or contract administrator role is required
Required education: high school diploma
Demonstrated communication and customer service skills
Accuracy and extreme attention to detail are required to process contracts quickly and efficiently
Advanced analytical and research skills to resolve complex scenarios
Superior organization skills are required to coordinate all aspects of service contracts
Exceptional clerical skills, together with computing and data entry skills are required
Must have a working knowledge of standard office productivity software
Preferred
Associate degree preferred
Familiarity with NetSuite and/or ServiceNow preferred
Company
TRG
TRG is a global, privately owned managed services provider that manages the full lifecycle of every enterprise endpoint.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2026-01-07Acquired
Leadership Team
Brent Onan
Chief Revenue Officer (CRO)
Recent News
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