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Oregon Department of Human Services · 13 hours ago

Public Benefits Specialist - Entry

Portland, OR

Full-time

Onsite

Entry Level

$3,705/mo - $4,833/mo

2+ years exp

The Oregon Department of Human Services is committed to fostering equity and well-being in the community. As a Public Benefits Specialist – Entry, you will assist Oregonians in accessing vital services and support through the Self-Sufficiency Program while providing a welcoming environment for families.

AssociationGovernmentNon Profit

No H1B

Responsibilities

Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department

Support the infrastructure of the office by supporting the day-to-day operation

Assist Oregonians in-person, over the phone or by email to resolve any questions or concerns by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs

Assisting Oregonians through a trauma informed lens

May include financial desk responsibilities

Providing support for the business functions within the office

Additional Case Aide support provided to the Family Coaches by coordinating appointments, managing communications, and assisting with referrals and case documentation

Collaborate with community partners, participate in home visits, and engage directly with families to ensure timely services and access to resources

This role plays a key part in maintaining accurate records and fostering strong agency partnerships

Qualification

Customer serviceData entryConfidential information handlingMicrosoft WordMicrosoft ExcelEmpathyCompassionActive listeningFlexibility

Required

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR

An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR

An equivalent combination of education, training, and experience relative to the class concept

Extensive experience providing front-line customer service in a high-volume, fast-paced reception or front desk environment, serving a diverse clientele

Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion

Proven ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences, while demonstrating strong active listening skills

Skilled in handling, collecting, and safeguarding confidential and sensitive information with a high degree of integrity and discretion

Experienced in accurately entering and verifying detailed data with a strong focus on precision and quality control

Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools