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Benjamin Franklin Plumbing, LLC · 17 hours ago

Customer Support Representative

Ann Arbor, MI

Full-time

Onsite

New Grad, Entry Level

$40K/yr - $45K/yr

Benjamin Franklin Plumbing, LLC is a customer-focused plumbing service company in Ann Arbor, dedicated to fostering a supportive work environment. The Customer Support Representative will handle inbound calls, assist customers with service inquiries, and ensure a positive customer experience while maintaining accurate records.

Home Services

Responsibilities

Respond to inbound phone calls with empathy, clarity, and care

Guide customers through our core service offerings, manage scheduling & dispatch, and address any questions that arise during the initial booking or follow-up process

Troubleshoot and resolve issues quickly while creating a great customer experience

Maintain accurate documentation and follow-up and assist with building out our CRM (Service Titan)

Help reduce repeat issues by flagging patterns and suggesting improvements

Available Monday to Friday for 8am-5pm shifts