YMCA of Rock River Valley, Inc. ยท 1 day ago
Administrative Program Specialist
Rockford, IL
Part-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrYMCA of Rock River Valley, Inc. is dedicated to strengthening communities through youth programs and childcare. The Administrative Program Specialist plays a crucial role in providing operational support and exceptional service, managing member inquiries, maintaining records, and ensuring compliance for smooth daily operations.
Health CareNon ProfitService Industry
Responsibilities
Model YMCA core values and Service Standards in all interactions
Assist with program registration and enrollment, ensuring timely and accurate updates to member accounts
Manages phone calls, emails and in-person inquiries, ensuring excellent customer service
Maintains accurate records, including rosters, financial assistance documentation and program data
Support collections activities by tracking and scheduling payments, following up on outstanding balances, and preparing member notices under guidance of supervisor
Perform clerical tasks, including filing, data entry, and document organization to support daily operations
Provide administrative support to program teams, including preparing materials, maintaining compliance documentation, and assisting with reporting
Support nutrition service operations by maintaining required documentation and assisting with program compliance tasks
Ensures a strong focus on character development and diversity, equity and inclusion throughout programming
Reports damaged equipment or safety hazards promptly to supervisor
Performs any other functions necessary for the smooth and efficient operation of the YMCA of Rock River Valley
Qualification
Required
High school diploma or equivalent, or relevant experience required
Proficient in Google Suite, Microsoft Excel and Word
Excellent interpersonal communication and organization skills
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Strong attention to detail and ability to maintain accurate records
Experience in customer service or administrative support roles
Ability to maintain confidentiality and handle sensitive information
CPR, AED and First Aid Certifications required within 90 days
Current Praesidium Academy trainings
Benefits
Discounted Programs & Services, Including Child Care
Pay Differential for Bilingual Employees
Paid Time Off: Paid Leave for All Workers
Employee Crisis Fund
Employee Assistance Program
Cell Phone Discounts with Participating Providers
Tickets At Work Discount Program
401 (a) Retirement Plan: 8% YMCA Contributed Retirement
403 (b) Savings Plan: Tax-Deferred Account and Roth Account Options
Free Family Membership
3 Paid Floating Holidays
10.5 Paid Holidays
Paid Vacation and Sick Time: Varies by Employment Type
Short-Term Disability Program
Medical, Dental and Vision Insurance: Partially Employer Paid. Employee Contribution Required
Life and Long-Term Disability Insurance: YMCA Sponsored and Employee Contribution Programs Available
Accident, Critical Illness & Hospital Insurance Plans: Employee Contribution Required
Tuition Reimbursement: Must Meet Qualifications
Free individual Membership
Discounted Rate to Upgrade to Another Membership Category
Company
YMCA of Rock River Valley, Inc.
Welcome to the YMCA of Rock River Valley! We are a full service YMCA serving Winnebago County with 7 YMCA branch operations.
Founded in 1876
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brent Pentenburg
CEO
Trisha Tousant
Chief Operating Officer
Company data provided by crunchbase