This job has closed.

Goosehead Insurance · 5 days ago

Director - Service Delivery (San Antonio)

San Antonio

Full-time

Onsite

Lead/Staff

Goosehead Insurance is seeking a Director of Service Delivery, a high-capacity leader responsible for building strong managers and elevating team performance. The role involves driving accountability, implementing performance management systems, and fostering a culture of urgency and success in a fast-paced environment.

Auto InsuranceInsuranceProperty Insurance

H1B Sponsor Likely

Responsibilities

Coach and develop senior managers and managers to meet high performance standards

Drive ownership of team KPIs (SLA, NPS, CSAT, FCR) and maintain operational rigor

Implement agile performance management systems and continuous improvement loops

Partner cross-functionally with Tech, Product, and Sales to lead transformation efforts

Cultivate a culture of urgency, discipline, and scalable success

Formalize leadership development frameworks with structured coaching cadences and calibration

Facilitate cross-functional leadership development roundtables to build shared practices

Provide decisive leadership during escalations and inflection points

Track and report coaching effectiveness using engagement and performance data

Align service delivery results with strategic goals (e.g., retention, upsell, digital adoption)

Communicate with influence and clarity across teams during ambiguity and change

Convert client feedback into strategic service enhancements

Champion innovation in tooling, processes, and workflows that remove friction

Forecast staffing and budget needs in partnership with Finance and WFM

Sponsor stretch and rotational development programs to elevate emerging talent

Qualification

Coaching managersOperational metrics understandingLeadership during transformationCross-functional collaborationMotivating high performanceChange-readinessConnecting performance to valueCommunicationOrganizational skills

Required

Effective coach and developer of people managers

Strong communicator across levels and departments

Able to hold teams accountable while motivating high performance

Deep understanding of operational metrics and service dynamics

Confident leading through transformation and ambiguity

Fast learner with proven change-readiness

Strong organizational and execution skills

Able to connect performance to customer and business value

Company

Goosehead Insurance

Glassdoor3.5

Goosehead Insurance is a growing personal lines insurance agencies in the country.

Founded in 2003

West Lake Hills, Texas, USA

0-1 employees

http://www.gooseheadinsurance.com

H1B Sponsorship

Goosehead Insurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (5)

2023 (5)

2021 (3)