Sumeru Inc ยท 15 hours ago
Field Support Engineer
Warsaw, IN
Full-time
Onsite
Senior Level
5+ years expSumeru Inc is seeking a Field Support Engineer to act as the primary IT point of contact for support in manufacturing settings. The role involves troubleshooting, coordinating with various teams, and ensuring the smooth operation of IT services and applications.
AdvertisingConsultingInformation ServicesInformation Technology
Hiring Manager
Abhishek Jaiswal
Responsibilities
Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attend support Daily Performance Meetings
Assist network support team and other infra teams for day today troubleshooting and infra projects
Assist Client SPOC with Reliability Calls for high priority tickets P1P2 investigation and resolution
Helps local hardware support team with checking printers and shop floor peripherals
Provides assistance to the hardware support team for applications or processes
Act as coordinator for resolving incidents related to any application support in manufacturing plant
Be a SPOC for BUIT Local support and external vendors
Resolve connection issues with weighing scales including replacement of defective MOXA and related network components
Coordinate with MLL Workstation engineering WESS team to resolve OS and workstation build issues including antivirus malware related setup and issues
Test connectivity for changes to network including wireless and patching
Coordinate with application owners to install the client applications and ensure that the applications launch as expected
Coordinate with equipment vendors for repair and maintenance
Initial troubleshooting for application issues and continue to provide coordination escalation to resolution conclusion
Support base business-related IQOQ testing and technical change control activities
Qualification
Required
Minimum 5 years of experience in handling Site IT support incident management
Should be conversant with ITIL process Service Asset management
Must be knowledgeable in network infrastructure
Should be knowledgeable on multiple Operating Systems DBs
Should be able to work independently and be ready to provide support off business hours
Should posses multitasking capabilities with excellent coordination skills
Preferred
MES knowledge is an added advantage
Worked in pharma manufacturing plant is added advantage
Company
Sumeru Inc
Sumeru is a global conglomerate providing a range of specialist services and consultancy across IT Talent Augmentation and Digital Transformation.
501-1000 employees
H1B Sponsorship
Sumeru Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (10)
2023 (6)
2022 (17)
2021 (3)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Anna Chigogidze
Digital Customer Experience - Partnerships
Company data provided by crunchbase