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Centre Technologies · 2 months ago

Client IT Manager - vCIO

Austin, TX

Full-time

Hybrid

Mid, Senior Level

Centre Technologies is a company that focuses on developing innovative IT solutions for clients through a collaborative workforce. The vCIO will provide strategic technical alignment and vision for clients, ensuring long-lasting relationships and driving customer retention by addressing their business goals and IT needs.

Cloud ManagementCloud SecurityCyber SecurityInformation TechnologyIT InfrastructureIT ManagementTechnical Support

Responsibilities

Schedule and deliver Quarterly Technology Business Review (TBR) meetings with clients

Create reports and agendas

Make appropriate recommendations for new technology solutions during TBRs and as-needed

Client account management

Research and scan IT solutions or frameworks for specific industry segments

Work with the Solutions Architects and Service Delivery teams team to identify and develop solutions/resources to solve client problems

Create and update partner technology roadmaps and budgets, and work with the Operations team to understand and recommend changes

Work with clients to understand their business needs and challenges and develop technical or process-based solutions

Conduct monthly phone check-in calls to clients

Constantly review the health and wellness of client technology

Monitor service activities and make recommendations when appropriate

Make recommendations to customers about future technology improvements

Work with sales team to develop proposals for customers

Review client agreement performance and recommend service agreement renewal terms

Qualification

IT SystemsInfrastructureExecutive-level client managementBusiness operations understandingProject designScopingCommunication skillsCustomer service mindsetMulti-tasking skillsPresentation skillsAttention to detailOrganizational skills