Senior Service Desk Engineer jobs in United States
cer-icon
Apply on Employer Site
company-logo

Insight Global · 1 day ago

Senior Service Desk Engineer

positionArlington, VA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$36/hr - $37/hr
date4+ years exp

Insight Global is seeking a Senior Service Desk Engineer to join a lean IT team in Arlington, VA. The role involves deploying and imaging laptops, supporting users across multiple locations, and driving improvements in customer service and mobile device management.

EmploymentHuman ResourcesRecruitingSales
check
H1B Sponsor Likelynote
Hiring Manager
Sophia Bruni
linkedin

Responsibilities

Set up and deploy laptops, create and maintain 'golden images' using OS deployment tools (PLUS OS Deployer preferred)
Implement, configure, and maintain MDM solutions (Intune, JAMF, or similar)
Set up and manage Intune environments, not just maintain existing setups
Handle Tier 1–3 support tickets (6–8 per day, typically resolved in 15 minutes or less)
Troubleshoot PC hardware and software issues
Support users in both Arlington and remote locations (cross-team and TeamViewer support)
Manage Office 365, license permissioning, and MFA
Address phishing email incidents and keep devices up to date
Partner with Jason to improve customer service processes (CSR) across the organization
Work independently as an individual contributor within a 6-person team
Identify and propose process improvements for service desk and MDM operations

Qualification

MDM IntuneMDM JAMFOS deploymentImagingOffice 365 administrationPC troubleshootingCustomer serviceProblem solving

Required

4–5+ years of senior helpdesk/service desk experience
Strong PC troubleshooting skills (hardware & software)
Proven experience with MDM (Intune, JAMF, or similar)—including setup and ongoing management
Experience with OS deployment and imaging (PLUS OS Deployer or equivalent)
Office 365 administration and license management
Familiarity with MFA and phishing email response
Comfortable handling Tier 1–3 tickets
Self-motivated, fast learner, and proactive problem solver
Able to work onsite in Arlington, VA, 5 days/week during contract period
No on-call required during contract (only 2 calls/year expected)

Preferred

PLUS OS Deployer preferred

Company

Insight Global

twittertwittertwitter
Glassdoor3.8
company-logo
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
dateFounded in 2001
location
Atlanta, Georgia, USA
people-size1001-5000 employees
web-link
https://insightglobal.com/

H1B Sponsorship

Insight Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2010-07-01Acquired

Leadership Team

leader-logo
Jared Streppa
President Of Company’s Technology Division
linkedin

Recent News

Maryland Daily Record
Staffing services firm signs lease with Baltimore Peninsula
2025-09-26
citybiz
Baltimore Peninsula Signs 15,600-Square-Foot Lease With Insight Global
2025-09-25
PR Newswire
Insight Global Releases 2025 Employee Sentiment Report Highlighting Urgent Need for Better Onboarding and Workplace Culture
2025-09-23
Company data provided by crunchbase