Miami HEAT ยท 1 day ago
Intern, IT
Miami, Florida, United States
Internship
Onsite
InternMiami HEAT is seeking an I.T. Service Desk Intern for the spring to work with a knowledgeable team of Service Desk Coordinators. The role involves providing first-level help desk support, repairing hardware, maintaining documentation, and ensuring compliance with security policies.
Sports
Responsibilities
Effectively provide our internal office end users and I.T. team members with first-level help desk support and assistance as well as assistance with Ticketmaster technology
Proficiently repair hardware as needed to reduce help desk incidents and the mean time of repairs
Efficaciously repair and maintain laser printers, and ensure Ethernet patch cabling runs safely and neatly
Actively follow and contribute to improving documentation for procedural I.T. Service Desk task, and serve as our project lead on various small I.T. Service Desk projects
Diligently organize, track and maintain stock for various hardware systems, and utilize your I.T. knowledge to make hardware/software purchasing recommendations
Properly monitor and remediate software updates for desktop applications, and aptly utilize a ticket management system to track, document and maintain all Service Desk requests
Promptly respond to Virus, Malware, and various security threats while implementing preventative measures to minimize risks
Consistently enforce company security settings, software settings and user restrictions to continuously maintain desktop and device compliance policies
Qualification
Required
Current student enrolled in school
Available to work a minimum of 15 hours per week
Basic Microsoft Directory Services DHCP, Active Directory, DNS
Windows user rights and permissions, and Network topology and LAN infrastructure
Microsoft Office\O365 Applications, and Microsoft Windows 7\10
Repair and maintenance of network laser printers as well as desktop\phone\tablet maintenance, repair and installation
Company
Miami HEAT
The Miami HEAT came into the NBA for the 1988-89 season as part of a two-phase league expansion.
Founded in 1988
201-500 employees
H1B Sponsorship
Miami HEAT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Sammy Schulman
EVP / CFO
Jennifer Alvarez
Senior Vice President of Brand/Chief Creative Officer
Company data provided by crunchbase