Johnson & Johnson · 1 day ago
Product Director, Access and Customer Experience, Psoriatic
Horsham, Pennsylvania, United States of America
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expJohnson & Johnson is a leading healthcare company dedicated to innovation and patient care. The Product Director, Access and Customer Experience, Psoriatic will shape marketing strategy and enhance customer experience for TREMFYA®, working closely with cross-functional teams to optimize access initiatives across Dermatology & Rheumatology.
Hospital & Health Care
Responsibilities
Shape ACx marketing strategy, access and solution messaging, targeting, and tactics to drive TREMFYA® performance
Lead field-aligned strategy and resource deployment in collaboration with Sales, HCP Marketing, and PECS
Design integrated channel plans (digital, peer-to-peer, field) to promote TREMFYA® access and TREMFYAWithMe experience
Partner with Prof Promo & Advanced Analytics to define data-driven triggers, access insights, and experience-boosting tactics
Work with SIA team to convert data into strategic insights guiding execution
Lead implementation and governance of external access and fulfillment partnerships
Develop, plan, and manage relationships with KOLs, practice staff, and peers through advisory boards, congresses, and education initiatives
Collaborate with PECS and Specialty Pharmacies to optimize solutions that improve patient access and fulfillment journeys
Drive continuous improvement and innovation in TREMFYA® access offerings and patient support
Align with Sales, HCP & peer marketing, DTC, PECS, IPS, and external agencies to ensure strategic cohesion and consistent execution
Qualification
Required
Bachelor's degree in Life Sciences, Business, Marketing, or related field (MBA preferred)
Minimum of 5+ years in pharma/healthcare marketing, market access, patient experience, analytics/consulting, or related roles
Proven record planning and executing access or CX strategy, including navigating payer systems, reimbursement, field engagement, and fulfillment
Strong understanding of patient / customer journey design, HCP engagement, omnichannel channels, and payer dynamics
Expert ability to translate data into insights, define actionable triggers, and optimize performance outcomes
Demonstrated capability to lead and influence cross-functional teams in a matrixed organization
Evidence of intellectual curiosity, long-range thinking, stakeholder alignment, and change management
Strong written and verbal communication, project leadership, and ability to convene advisory boards and multi-stakeholder workshops
On-site presence 3 days/week in Horsham, PA, with up to 20% domestic travel
Preferred
Advertising
Brand Identity
Brand Positioning Strategy
Brand Reputation Management
Budget Management
Content Management
Customer Intelligence
Data Analysis
Design Mindset
Execution Focus
Financial Analysis
Interpersonal Influence
Marketing Campaign Management
Organizing
Performance Measurement
Public Relations (PR)
Sales Promotions
Social Media Management
Tactical Planning
Technical Credibility
Company
Johnson & Johnson
At Johnson & Johnson, we believe health is everything.
10001+ employees
H1B Sponsorship
Johnson & Johnson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (56)
2023 (58)
2022 (59)
2021 (44)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Alex Gorsky
Former Chairman and CEO, Johnson & Johnson
Joaquin Duato
Chairman of the Board and Chief Executive Officer
Recent News
2025-10-07
2025-10-07
Company data provided by crunchbase