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Clair · 17 hours ago

Customer Support Representative (Part-Time)

United States

Part-time

Remote

Entry, Mid Level

$21.54/hr - $21.54/hr

2+ years exp

Clair is on a mission to create financial freedom for America's workers through their digital banking platform. The Customer Support Representative will assist users from the moment they sign up and throughout their usage of Clair, providing exceptional customer service and becoming a product expert.

Computer Software

Responsibilities

Answer questions over phone, text, and email, acting as a first line of support to our users, providing exceptional customer service in every interaction

Become a product expert, understanding deeply everything from Clair’s signup process, our wage advance (EWA) and repayment products- for someone that wants a crash course in fintech, this is the role!

Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space

Work closely with a fantastic group of people invested in Clair’s users and Clair’s mission

Qualification

Customer support experienceZendeskMathematical aptitudeCommunication skillsEntrepreneurial attitudePassion for fintechTeam player

Required

2+ years of experience in a customer support role

Excellent communication skills (written and verbal) in explaining tough concepts to customers

An aptitude for numbers and math - our users' toughest questions are usually around their finances

A desire to gain a deep understanding of hourly workers and the financial challenges they face, and a commitment to helping Clair succeed in serving them

An excitement about joining an early startup in the fintech space and about learning all things EWA

A team player, who is ready to work hard and achieve success with the small but mighty team at Clair