Talent Development Manager jobs in United States
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World Travel Holdings · 1 day ago

Talent Development Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company. They are seeking a Talent Development Manager to lead their remote talent development team, managing training programs and driving employee growth and organizational performance.

Travel

Responsibilities

Lead, coach, and develop the Talent Development team, fostering a culture of continuous improvement and high performance
Interview, select, and onboard training resources to support agent training initiatives
Provide ongoing coaching and guidance to training support staff
Assess team capabilities and delegate assignments to maximize strengths and address development needs
Address and resolve employee issues related to new hire training
Build and maintain strong partnerships with key business stakeholders across all units
Develop and implement approaches to engage employees in well-defined and ongoing career development, including the definition of career paths and supporting training and development programs
Foster a culture of informal knowledge exchange, coaching, and continuous learning to actively engage and develop the workforce
Oversee the annual COMPASS new hire agent training program, ensuring curriculum relevance, consistency, and quality of delivery
Collaborate cross-functionally to design, deliver, and maintain blended learning solutions (live and virtual) that support business objectives and drive employee growth
Facilitate a variety of training sessions—including sales/service, soft skills, product, technical/systems, operational, compliance, and leadership topics
Partner with leadership to define training goals, evaluate effectiveness, and recommend improvements
Manage multiple projects and competing priorities in a fast-paced, virtual environment

Qualification

Instructional designELearningVirtual training facilitationManagement experienceMicrosoft OfficeLMS proficiencyCamtasiaCollaboration with stakeholdersContact center experienceTravel industry knowledgeCommunicationOrganizational skills

Required

Bachelor's degree in a related field
5+ years of experience in virtual training facilitation or curriculum development
2+ years of management experience, including leading remote teams
Demonstrated expertise in instructional design, eLearning, and facilitation
Experience collaborating with business stakeholders to assess needs, conduct gap analyses, and measure training outcomes
Proficiency with Microsoft Office, Teams, LMS, Captivate, and Camtasia
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple projects and priorities
Experience in contact centers is required; travel industry is highly preferred
Willingness and ability to travel as required by business needs

Company

World Travel Holdings

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World Travel Holdings — the world's leading cruise agency and award-winning leisure travel company
dateFounded in 2005
location
Wilmington, Massachusetts, USA
people-size1001-5000 employees
web-link
http://worldtravelholdings.com/

Funding

Current Stage
Late Stage

Leadership Team

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Donald Graff
Chief Financial Officer
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Alison Duncan
Brand Manager, Partner Brands
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Recent News

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Company data provided by crunchbase