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Home Instead · 2 days ago

Client Care Advisor

Conway, SC

Full-time

Onsite

Entry, Mid Level

Home Instead is the world's leading provider of in-home care for older adults, dedicated to helping aging adults live safely, comfortably, and with dignity in their own homes. The Client Care Advisor plays a vital role in ensuring that every client receives personalized, high-quality care while serving as their advocate and primary point of contact.

Elder CareElderlyHealth CareProfessional Services

Hiring Manager

Rah-Lee Hunt

Responsibilities

Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support

Serve as the primary point of contact for clients and their families, building lasting, trust-based relationships

Conduct in-depth Care Consultations and service inquiries with potential clients and families, assessing needs, creating customized care plans, and executing the consultative sales process

Maintain consistent follow-up with potential clients and families who have not yet initiated services, ensuring ongoing support and engagement

Oversee client service plans, ensuring that care is adapted as needs evolve

Collaborate with the care team, schedulers, and Care Pros to ensure seamless service delivery

Conduct regular quality assurance visits and update documentation accordingly

Lead client and Care Pro introductions, ensuring a smooth and positive experience for both parties

Work closely with Care Pros, healthcare professionals, and family members to create the best outcomes for clients

Address client concerns with empathy, professionalism, and proactive problem-solving

Identify opportunities to enhance care services and advocate for additional support when needed

Maintain accurate and up-to-date client records, including care assessments, service plans, and quality assurance documentation

Adhere to all company policies, procedures, and compliance requirements

Qualification

Client services experienceHealthcare knowledgeCare coordinationMicrosoft Office SuiteEmpathyCompassionSales abilityExceptional communicationProblem-solving abilitiesOrganizational abilitiesAttention to detailTeam-oriented mindset