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Ultimate Staffing · 1 day ago

Order Processing & Customer Service Specialist $54K-$60K

Twin Cities Area

Full-time

Hybrid

Mid Level

$54K/yr - $60K/yr

3+ years exp

Ultimate Staffing is seeking a detail-oriented Customer Service & Order Processing Specialist to support manufacturing operations. In this role, you will manage order processing, provide customer support, and ensure accuracy in transactions while collaborating with various teams.

EmploymentHuman ResourcesManufacturingStaffing Agency

Comp. & Benefits

Hiring Manager

Andrea Gibbons

Responsibilities

Process customer orders accurately through our e-commerce and ERP systems

Verify pricing, product availability, and lead times before confirming orders

Monitor order status and proactively communicate updates to customers

Serve as the primary point of contact for existing and new customers, providing timely assistance via phone and email

Troubleshoot technical issues related to the e-commerce platform and guide customers through solutions

Address inquiries regarding product specifications, shipping timelines, and billing details

Prepare and maintain accurate records of orders, purchase orders, and vendor compliance documents

Assist in generating bid packets and supporting documentation for special projects

Ensure adherence to company SOPs and quality standards throughout the order lifecycle

Collaborate with production, logistics, and sales teams to ensure timely fulfillment and resolve any order-related challenges

Liaise with vendors and contractors for scheduling, compliance, and delivery updates

Qualification

B2B Customer ServiceOrder ProcessingERP SystemsSAPMicrosoft Office SuiteCRM PlatformsTechnical AptitudeMultitasking AbilitiesCommunication SkillsDetail-orientedOrganizational Skills