Ultimate Staffing · 1 day ago
Senior Customer Service Specialist $54K-$60K
Twin Cities Area
Full-time
Hybrid
Mid, Senior Level
$54K/yr - $60K/yr
3+ years expUltimate Staffing is seeking a detail-oriented Customer Service & Order Processing Specialist to support their manufacturing operations. The role involves managing order processing, providing responsive customer support, and ensuring accuracy in transactions.
EmploymentHuman ResourcesManufacturingStaffing Agency
Hiring Manager
Andrea Gibbons
Responsibilities
Process customer orders accurately through our e-commerce and ERP systems
Verify pricing, product availability, and lead times before confirming orders
Monitor order status and proactively communicate updates to customers
Serve as the primary point of contact for existing and new customers, providing timely assistance via phone and email
Troubleshoot technical issues related to the e-commerce platform and guide customers through solutions
Address inquiries regarding product specifications, shipping timelines, and billing details
Prepare and maintain accurate records of orders, purchase orders, and vendor compliance documents
Assist in generating bid packets and supporting documentation for special projects
Ensure adherence to company SOPs and quality standards throughout the order lifecycle
Collaborate with production, logistics, and sales teams to ensure timely fulfillment and resolve any order-related challenges
Liaise with vendors and contractors for scheduling, compliance, and delivery updates
Qualification
Required
3+ years of experience in B2B Customer Service, Sales Support, or Order Processing, preferably in manufacturing or distribution
Hands-on experience with ERP systems; SAP knowledge is a plus
Proficiency in Microsoft Office Suite and familiarity with CRM platforms
Strong technical aptitude and ability to learn new systems quickly
Excellent communication skills with patience and professionalism when assisting customers
Detail-oriented with strong organizational and multitasking abilities
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase