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MKS2 Technologies · 10 hours ago

Dispatcher

positionHerndon, VA
timeFull-time
remoteOnsite
seniorityEntry Level
money$25/hr - $25/hr
date1+ years exp

MKS2 Technologies is an award-winning high growth small business that provides innovative technology solutions in Cyber Security, Instructional Design and Training, Software Engineering, and IT Support Services. They are seeking an Operations Analyst to monitor and dispatch outage trouble calls, analyze data to determine power outage locations, and coordinate emergency work for first responders while ensuring excellent customer service.

Cyber SecurityInformation TechnologySoftware

Responsibilities

Monitor and dispatch outage trouble calls
Analyze outage calls as received to determine the location of the issue
Prioritize all emergency work
Coordinate outage and non-outage work for first responders
Speak with customers directly to determine power issues
Gather and analyze customer calls and various computer data to determine location and cause of power outages
Efficiently dispatch first response personnel and repair crews to provide quick and logical response to outages and emergency situations
Schedule and manage other non-emergency customer-related work in a timely and cost-effective manner to ensure superior customer service
Accurately report outages to customers’ accounts
Accurately manage Estimated Restoration Times to customers
Provide accurate and timely information to customers, and first line resolution to customer complaints
Provide timely and accurate data for continual Service Reliability improvements

Qualification

Data analysisProblem resolutionVerbal communicationWritten communicationComputer proficiencyCustomer serviceAnalytical thinking

Required

High school diploma or GED required
One (1) year of call center and/or dispatch experience required
Experience with data analysis - must have the ability to determine the appropriate course of action after reviewing multiple sources for information
Verbal & Written communication skills
Good computer skills & proficiency working in various software applications
Problem resolution & analytical thinking

Preferred

Prior experience in high-volume call centers and/or dispatch centers (emergency or otherwise) is highly preferred

Company

MKS2 Technologies

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MKS2 is a technology business providing services to the federal government and commercial clients.
dateFounded in 2008
location
Austin, Texas, USA
people-size201-500 employees
web-link
https://www.mks2.com

Funding

Current Stage
Growth Stage

Leadership Team

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Brendan Mullen
Founder and CEO
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Recent News

Small Business Firm MKS2 to Assist Transitioning Service Members Under $221M Army Contract
2024-03-08
Austin firm MKS2 wins contract for Army Transition Assistance Program
2024-03-08
Company data provided by crunchbase