Service Desk Analyst jobs in United States
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MJHS ยท 5 days ago

Service Desk Analyst

positionNew York, NY
timeFull-time
remoteOnsite
seniorityEntry Level
money$56K/yr - $70K/yr
date2+ years exp

MJHS is a company that contributes greatly to the overall patient and member experience through its corporate services. They are seeking a Service Desk Analyst who will assist customers with technical issues related to computer hardware and software.

Health Care

Responsibilities

Assisting customers with technical issues or questions relating to computer hardware or software devices
Taking phone calls from customers or communicating with them through messaging platforms
Helping customers diagnose technical issues over the phone
Speaking with them about installing hardware or software on their computers

Qualification

A+ CertificationMicrosoft Office 365Windows 10Remote desktop softwareComputer networkingCustomer serviceVerbal communicationWritten communication

Required

High School Diploma
A+ Certification Required
2 years of experience in the use and repair of PCs, laptops, printers, smartphones, and other computer peripherals
Use and installation of Microsoft Office 365 and Windows 10
Experience with remote desktop software
Knowledge of Outlook
Expert understanding of computer networking principals to troubleshoot issues
Ability to prioritize functions and tasks performed within the department in order to meet deadlines
Strong customer service skills
Excellent verbal and written communication skills

Company

MJHS

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MJHS provides home care and nursing care for elders and children.
dateFounded in 1907
location
Brooklyn, New York, USA
people-size1001-5000 employees
web-link
http://www.mjhs.org

Funding

Current Stage
Late Stage

Leadership Team

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David Wagner
President & CEO
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Company data provided by crunchbase