Miller Bros. Const., Inc. ยท 1 day ago
IT Helpdesk Technician
Archbold, OH
Full-time
Onsite
New Grad, Entry LevelMiller Bros. Const., Inc. is a family-owned growing construction company seeking an IT Helpdesk Technician to support its IT department. The role involves providing exceptional service to users, managing helpdesk tickets, and collaborating with IT personnel to ensure effective IT support.
Civil EngineeringConstructionReal Estate
Hiring Manager
Marcus McHugh
Responsibilities
Position will report to the IT Helpdesk Lead under the direction of the IT Director
Work with End Users and Managers to support business applications
Learn MBC Systems, policies, and applications
Help ensure the MBC IT Framework is being followed both inside the IT department and with end users in business units
Collaborate with other IT personnel to align helpdesk support
Ensure Help Desk Tickets are correctly assigned and coordinate the communication and resolution of tickets
Provide end-user training on hardware, software, and standard IT processes
Track time and work tickets in BOSS desk software
Handle and resolve IT tickets
Assist with Projects as assigned
Keep accurate inventory records, device and asset assignments
Provide training to users on IT hardware and software
Image and configure PCs, install approved software, apply security policies, and verify system readiness prior to deployment
Enroll and manage iOS devices using Mobile Device Management (MDM) tools
Qualification
Required
Associates or Bachelor's degree in Computer Science, or related field, or equivalent education and related training
Must have a valid driver's license, and a clean driving record
Proficient with Microsoft Office Suite and Office 365
Excellent communication skills
Positive attitude with the ability to work independently or with a Team
Self-motivated, detail and result oriented, with strong analytical skills
Excellent listening skills
Excellent problem-solving skills within defined framework
Some overnight travel may be required (25%)
Some after hours and weekend work required
Familiar with Mobile Device Management and iOS platform
Working knowledge of Windows PC hardware and operating systems
Working knowledge of Ethernet networking, TCP/IP, basic firewall and wireless networking
Must be able to lift/carry up to 50 lbs
Ability to climb ladders and use a lift (safety training provided)
Ability to sit or stand for long periods of time
Detail work with hands such as pulling cables, making connections/terminations of wiring; use of hand or power tools
Ability to walk through jobsites on uneven terrain, at times working under structures or in attics and confined spaces
Company
Miller Bros. Const., Inc.
As leaders in the construction industry for more than 60 years, Miller Bros. Const., Inc.
Founded in 1945
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase