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Credit Union of Texas · 1 day ago

Card Operations Specialist

Allen, Texas, United States

Full-time

Onsite

Entry Level

1+ years exp

Credit Union of Texas is seeking a Card Operations Specialist who will serve as a subject matter expert in all matters relating to credit and debit cards. The role involves assisting cardholders and internal stakeholders with inquiries and providing exceptional member service regarding card products.

BankingConsultingFinancial Services

Responsibilities

Deliver an unexpected experience to both internal and external members

Receive daily telephone calls related to card products. Provide consistent and exceptional member service concerning card products and features

Responsible for providing efficient and timely service to the membership via phone and email with quality and accuracy

Process all mail received pertaining to card products, including address changes on credit cards

Conduct research on debit and credit card transactions. Consult with members, identity their needs, offer solutions and follow up as needed

Process lost/stolen cards and provide provisional credit on fraudulent and disputed transactions

Reconcile appropriate GL accounts and assist the accounting department with pending transactions

Process credit card functions, including payments, balance transfers, credit limit increases, and authorized user additions

Process EFT (ATM withdrawal) disputes, including validating ATM GLs, checking ATM audit logs, and providing provisional credit

Process debit card functions, including credit limit increases and exception reporting

Activate mobile wallets (Android Pay, Apple Pay, Samsung Pay) in the MasterCard Online system, when needed

Enter travel notes on debit and credit cards

Qualification

Customer service skillsFinancial products knowledgeCard processing experienceCommunication skillsStandard computer skillsTyping 40 wpmPositive attitude

Required

Excellent customer service skills and the drive to assist others

Good communication skills, using courteous and proper grammar

Proven ability to stay focused and maintain productivity while effectively managing interactions with multiple people and handling frequent interruptions

Good judgment and discretion when dealing with confidential information

Basic understanding of financial products and services

Positive Attitude

Standard computer skills, calculator, typing 40 wpm

High school diploma or general education degree (GED)

Minimum 1-2 years of related financial institution or customer service experience