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DPR Construction · 5 days ago

IT Field Engineer

Temple, TX

Full-time

Hybrid

Senior Level

5+ years exp

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects. The IT Field Engineer will provide superior customer service and technical support to internal employees and external partners, primarily at regional offices and construction jobsites.

CommercialConstructionIndustrial

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Interacts in person, via telephone, email, IM, and web interface to assist users

Analyze, prioritize, troubleshoot, and resolve technical issues, including employee laptops and mobility devices in a timely fashion in accordance with SLAs and OLAs

Support includes the diagnosing and troubleshooting of the company’s technology, including, but not limited to workstations, mobile devices, client-server applications, cloud application, local and network devices

Installs, troubleshoots and maintains software/equipment/networks at jobsites and assigned regional office

Responsible for scheduling and organizing visits to jobsites and offices in area of responsibility

Responsible for creation, tracking, and resolving incidents and tasks in Samanage

Records, tracks, and audits equipment using the established asset management system (Samanage) and processes, including asset recovery at jobsites

Responsible for maintaining company security through established tools

Involved in company-wide IT projects providing input and deliverables in all phases

Follows ITIL processes for incident and problem management

Documents best practices and known fixes in Samanage knowledge base

Provides IT training during new hire orientations and provisions assets following established best practices

Participates in software installations and upgrades

Provide relevant input for technical and process improvements to contribute and the overall effectiveness of the DPR IT organization

Takes the initiative to work with other cross functional IT team members to improve the quality of service

Remains current on technology, especially mobility solutions for business needs

Works with jobsite teams to design and implement infrastructure according to company standards

Liaison with business project estimators and project managers to plan for jobsite IT needs during preconstruction phase and throughout the project lifecycle

Determine, recommend, procure and execute which products or services best fit the customers’ needs, within DPR standards and following our strategy

Implement and follow jobsite standardization practices

Work with service providers to install and implement jobsite technologies. E.g. Internet circuits

Responsible for mobilization and demobilization of IT equipment at jobsites

Ensures quality customer service by maintaining ownership of jobsite escalated issues until resolved, including communication and root cause analysis

Create a positive support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude

Flexibility to travel and work after hours or weekends, if needed

Troubleshoot various technical issues as level 1, level 2 or level 3 support

Qualification

Networking Cisco/MerakiTroubleshootingRoot cause analysisTechnical Support experienceMicrosoft IntuneMicrosoft Office 365Video conferencing supportMobile device supportITIL Foundation certificationCompTIA A+Network+CCNAMCSAOrganizational skillsInterpersonal skillsTeam player

Required

5+ years experience in Technical Support role

2+ years experience in a Field Support role

Technically skilled in networking Cisco/Meraki (MX, Router, Switch, VPN), Networking Protocols (DHCP, FTP/SFTP, HTTPS, TCP/IP)

Good understanding of wireless connectivity

Able to generate scripts, batch files and command line utilities for automation and workflow

Able to support video conferencing and scheduling hardware/software

Experience supporting Dell/HP/Microsoft workstations and peripherals

Able to support Mobile devices (IOS/Android)

Skilled in Microsoft office 365 and supporting diverse applications

Ability to react quickly and efficiently to high pressure situations

Expert in troubleshooting and root cause analysis

Excellent organizational and interpersonal skills

Team player, accepts & seeks feedback

Perform quality work within deadlines with or without direct supervision

Interact professionally with other employees, customers and suppliers

Work effectively as a team contributor on all assignments

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Flexibility to travel and work after hours or weekends, if needed

Troubleshoot various technical issues as level 1, level 2 or level 3 support

Preferred

AA degree in Computer Science or related field preferred, or equivalent related work experience

ITIL Foundation certification preferred

CompTIA A+ and Network+ preferred

CCNA or MCSA certifications a plus

Experience with Microsoft Intune a plus

AEC industry experience a plus

Company

DPR Construction

Glassdoor4.2

DPR Construction is a national commercial building contractor and construction manager.

Founded in 1990

Redwood City, California, USA

5001-10000 employees

http://www.dpr.com

H1B Sponsorship

DPR Construction has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)

2021 (2)

2020 (3)