Buccan restaurants · 23 hours ago
Sandwich shop Manager
Coral Gables, FL
Full-time
Onsite
Mid LevelBuccan Sandwich Shop is a fast-casual restaurant led by renowned Chef Clay Conley, dedicated to redefining the sandwich experience. The Sandwich Shop Manager will oversee daily operations, enhance guest experiences, and drive community engagement while leading a team in a supportive work environment.
Restaurants
Hiring Manager
Richard Contell
Responsibilities
Own the full shift experience; from pre-shift readiness through post-shift follow-up
Be physically present before, during, and after service to ensure strong execution and clean transitions
Conduct pre-shift walkthroughs and lead focused pre-shift meetings
Maintain visibility on the floor to manage flow, pacing, and service quality
Step into any role as needed (POS, expo, curbside, guest interaction)
Ensure order accuracy, product quality, proper labeling, and consistency
Complete shift logs, cash reconciliation, and end-of-day reporting
Communicate shift performance, issues, and wins to upper management
Serve as the face of Buccan hospitality during daily service
Engage guests proactively and build genuine rapport with regulars and first-time visitors
Anticipate guest needs and address concerns quickly and professionally
Lead guest recovery efforts with empathy, urgency, and accountability
Coach the team on tone, body language, verbiage, and hospitality standards
Use guest feedback tools (including Ovation) to identify trends and opportunities
Lead by example and reinforce Buccan’s culture and expectations
Provide real-time coaching and constructive feedback during shifts
Support onboarding and ongoing training for team members
Foster strong morale, accountability, and teamwork
Document performance or conduct issues and communicate with upper management as needed
Actively promote Buccan Sandwich Shop within the Coral Gables and wider Miami community
Build relationships with nearby offices, residential buildings, gyms, schools, real estate offices, and local businesses
Conduct in-person outreach, tastings, drop-offs, and follow-ups to develop catering and group order business
Identify and pursue new neighborhood sales opportunities and partnerships
Collaborate with upper management and the culinary team to refine offerings, promotions, and limited-time features
Work with marketing and social media teams to support local campaigns and community engagement
Provide on-the-ground feedback on guest behavior, neighborhood trends, and competitive activity
Ensure in-store execution of marketing initiatives, signage, and promotions
Monitor inventory levels and communicate ordering needs
Ensure FIFO rotation, labeling accuracy, and food safety compliance
Maintain Toast POS accuracy, including menu updates and pricing
Ensure completion of daily checklists, audits, and logs
Uphold all company policies, safety standards, and procedures
Qualification
Required
Experience in F&B management or supervisory roles
Strong operational instincts and attention to detail
Natural leadership presence with a coaching mindset
Excellent communication and guest-facing skills
Comfort with community outreach and relationship-building
Ability to stay calm, organized, and decisive in a fast-paced environment
Passion for hospitality, food quality, and team culture
Company
Buccan restaurants
Buccan and Imoto, two celebrated concepts from acclaimed Chef Clay Conley, are coming to Coral Gables, bringing with them the culinary excellence and vibrant energy that have made them staples in Palm Beach.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase