Verida, Inc. · 2 days ago
Quality Assurance Team Lead
Villa Rica, GA, US
Full-time
Onsite
Entry, Mid Level
2+ years expVerida, Inc. is seeking a Quality Assurance Team Lead responsible for managing transportation complaints and Medicare Client Grievances. The role involves reviewing and closing inquiries and grievances, monitoring trips, and ensuring effective communication and documentation within the team.
Government Administration
Responsibilities
Reviewing Inquiries DCH North | DCH Atlanta
Closing Inquiries DCH North | DCH Atlanta
Reviewing Grievance for Medicare Clients: Centene and WellCare
Closing Grievances for Medicare Client: Centene and WellCare
Sending RFEs (Request for Explanation) to transportation providers
Sending Nursing Home Unassigned Trip Reports to Special Services and Dispatch Departments
Monitoring Unassigned NH trips
Mastery of various applications: InSight, Provider Portal, Lyft Concierge, Verida
Coverage of the Atlanta QA Voicemail Box
Assigning members to MCA (Member Care Advisory) List and updating this information via InSight
Sending Productivity Report at day’s end
MCA Trip Monitoring
MCA Documentation via trip notes, manifest notes, member main file notes
MCA Workflow
DCH Trip Monitoring and Reporting
Emailing MCA Same Day | MCA Next Day Reports
Qualification
Required
Knowledge of Medicare and Medicaid, community resources, dialysis, and the nursing home placement process
Must possess entry to mid-level proficiency in Microsoft Word and Excel
Excellent written and verbal communication skills
Possesses and demonstrates multi-tasking skills in a high-stress environment while working with multiple internal departments, as well as external entities
Analytical thinker with good judgment
Well-organized, self-directed individual, who is flexible and takes direction well
Possesses a high level of interpersonal skills to handle sensitive and confidential situations
High School graduate or equivalent
Healthcare-related education
2 years of customer service experience and or employment in a paid healthcare-related work setting
Company
Verida, Inc.
Verida is a minority-owned, non-emergency medical transportation (NEMT) management company based in Villa Rica (30 miles west of Atlanta), Georgia.
1001-5000 employees
H1B Sponsorship
Verida, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (3)
Funding
Current Stage
Late StageLeadership Team
Gary Kinard
Chief Financial Officer
Company data provided by crunchbase