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United Way · 1 day ago

Senior Manager, Volunteer and Community Engagement

Cincinnati, OH

Full-time

Onsite

Senior Level

5+ years exp

United Way is seeking a Senior Manager for Volunteer and Community Engagement to lead their strategic vision for volunteer engagement. This role involves modernizing technology and processes to enhance volunteer efforts and strengthen community relationships.

EducationHealth CareNon Profit

Responsibilities

Continuously assess volunteer needs with internal and external partners. Prioritize needs based on ability to scale and design experiences that will engage volunteers to meet these needs

Work closely with Resource Development and Corporate Engagement team to promote and execute Fee for Service/Revenue Generation model based on custom volunteer experiences

Lead volunteer engagement strategies and multi-year plans for existing and potential top corporate supporters

Plan and execute multiple annual signature community volunteer initiatives that support United Way’s work, including building strategic communication and recruitment plans to meet volunteer goals. Volunteer initiatives must meet United Way criteria: leadership, alignment, measurable impact, logistical support, United Way messaging, recognition, feedback, and data capture

Continuously increase and adapt knowledge of community challenges and opportunities, and United Way work to illustrate the organization’s mission through volunteer engagement experiences

Serve as team liaison for the Accountability and Technology Steering Committee. Ensure team needs are represented and included in decision making processes

Champion organizational technology advances: ensure team tracks all relevant data consistently and cleanly using tools and programs available

Continuously assess team specific technology platforms, lead change management processes for any new technology adoption

Responsible for leading annual reporting to United Way Worldwide, IRS, and other entities requiring volunteer engagement data

Oversee Volunteer Management Platform (VolunteerMatch), update listings for internal and external partners, ensure current or priority listings are featured

Establish and deepen volunteer and community relationships through 1:1 internal and external meetings that serve to enhance engagement in and support of United Way’s work

Develop a diverse pool of individual volunteers; collaborate with Major Gift Officers and Individual Engagement team members to identify volunteers and engage them in meaningful opportunities

Collaborate with Resource Development, Community Impact, Community Connections, and other internal teams to develop holistic volunteer and community engagement plans

Serve as an ambassador for United Way during community and corporate volunteer engagement events. Frequent public speaking is expected

Lead recruitment of internal volunteers for organizational community engagement events. Ensure United Way has a strong, organized, and reliable presence in the community

Lead a team of volunteer engagement professionals. Build capacity and identify synergies between volunteer and community efforts

Provide ongoing coaching and training for Volunteer Connection team members; train cross-functional team members as needed on new volunteer products, services, and programs

Develop metrics and strategic plans for meeting annual and long-term goals

Develop and manage corporate and community engagement budget

Ensure compliance with policies and procedures

Qualification

Volunteer managementData managementProject managementPublic speakingStrategic planningCustomer serviceRelationship buildingBusiness acumenTechnical skillsLeadershipCreativityCollaborationCommunication skillsAdaptability

Required

Bachelor's degree in a related field or equivalent experience

Minimum 5-10 years of relevant professional work experience (ex. Project management, customer service, social sector, volunteer management, etc.)

Distinguished oral and written communication and presentation skills

Strong relationship building skills and customer service focused workstyle. Ability to work with diverse groups of people required

Strong business acumen

Successfully manages multiple programs simultaneously

Works well under deadline pressure and meets timeline requirements

Stays up to date on industry and regulatory trends

Must be self-initiating, exercise good judgement, and able to work with minimal supervision

Demonstration/evidence of superior technical skills and/or specific experience with MS products, and data systems (ex. Salesforce, Typeform, Jotform, VolunteerMatch, MS Excel, MS PowerPoint, MS Forms, MS Teams, etc.)

Personal transportation required

Candidate must be creative and collaborative