Axon · 11 hours ago
Manager, Systems Integrations Engineer
Los Angeles County, CA
Full-time
Hybrid
Mid, Senior Level
$112K/yr - $146K/yr
4+ years expAxon is on a mission to Protect Life, focusing on critical safety and justice issues through their innovative ecosystem of devices and cloud software. They are seeking a Manager, Systems Integrations Engineer to lead a team responsible for deploying mission-critical technology into 911 centers nationwide, emphasizing operational excellence and process maturity.
ElectronicsGovTechHardwareSoftware
Responsibilities
Lead, coach, and performance-manage a distributed team of Systems Integration Engineers with an emphasis on process adherence, documentation quality, and measurable outcomes
Build team culture and develop technical and operational capabilities through structured training and feedback
Oversee end-to-end implementations—hardware setup, integrations, configuration, and validation—ensuring delivery is consistent, safe, and standardized across all SIEs
Serve as the senior technical escalation point and reinforce repeatable troubleshooting and documentation practices
Maintain hands-on understanding of deployments to credibly advise and unblock your team
Build, maintain, and continuously improve operational standards, including: Playbooks, runbooks, SOPs, and checklists; QA processes and documentation templates; Deployment patterns that support repeatability and scale
Own resource planning, capacity management, and scheduling across multiple concurrent installations
Define, track, and improve KPIs such as installation success, rework rates, post-go-live issues, and Time-to-Value (TTV)
Partner with Engineering, Product, Support, PMO, and CSM to: Build structured feedback loops; Improve workflows and implementation tooling; Align on go-live readiness, cutover plans, and handoff criteria
Oversee Tier 2 workflows tied to implementations, strengthening escalation paths and reducing post-deployment support needs
Identify and drive process and tooling improvements that increase implementation predictability and reduce support burden
Establish operational reporting that gives leadership visibility into implementation status, risks, capacity, and quality trends
Qualification
Required
4+ years leading technical field services, systems integration, or implementation teams, ideally in environments involving hardware and mission-critical systems
Demonstrated ownership of implementation operations, including capacity planning, playbook development, KPIs, and quality standards
Comfortable with ~30% travel to support key deployments and team development
Experience with public safety systems (call handling, CAD, radio, logging recorders) and PSAP environments
Preferred
Experience at/with companies such as Carbyne, Motorola, Zetron, NGA, RapidSOS, NICE, or Verint
Track record of designing and scaling operational processes
Experience with Tier 2 or advanced support teams where implementation quality drives support outcomes
Hands-on understanding of logger systems and call-handling infrastructure
Benefits
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
1001-5000 employees
H1B Sponsorship
Axon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Anthony Baldoni
VP Strategic Initiatives
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