Automattic · 6 days ago
Product Operations Manager, Jetpack
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $170K/yr
6+ years expAutomattic is a company known for its diverse set of products and services, including Jetpack. They are seeking an experienced Product Operations Manager to enhance the efficiency of product delivery and coordination across multiple teams and product lines.
Computer Software
Responsibilities
Own the Jetpack operating cadence: Design and run the rhythms that keep teams aligned (planning cycles, weekly execution check-ins, launch readiness), optimizing for async collaboration and clarity
Portfolio coordination across a suite: Keep multiple product lines moving by defining milestones, sequencing work across teams, and helping leaders make tradeoffs across competing priorities
Cross-team dependency management: Proactively surface and manage dependencies across the plugin UX, cloud services, identity and connection, billing, and shared infrastructure
Release and launch operations for a multi-surface product: Coordinate launches that may span WordPress admin UX, wordpress.com touchpoints, emails, mobile surfaces, and cloud services, ensuring rollout plans, safeguards, and communication are crisp
Operational ownership for packaging and change management: Improve how we introduce, bundle, migrate, and deprecate features across plans, including internal readiness for Support, Docs, and Marketing
Status, visibility, and reporting: Translate complex work into clear stakeholder updates, including dashboards that reflect portfolio health, delivery confidence, risk, and impact
Risk and incident-adjacent coordination: When reliability or support spikes happen, help organize response and follow-through (root cause visibility, ownership, postmortem actions, prevention work)
Governance and lightweight process: Develop and institutionalize scalable program practices (intake, kickoff templates, risk tracking, decision logs, retros) that fit how Jetpack teams actually work
Facilitation and alignment: Lead high-signal working sessions when needed (kickoffs, pre-mortems, decision reviews, retros), so teams leave with clarity and momentum
Continuous improvement: Identify recurring execution pain points in a broad portfolio and turn them into durable systems, templates, and playbooks, then teach and scale them
Qualification
Required
6+ years of experience in Product Operations, Program Management, Technical Program Management, PMO, BizOps, or similar roles in a product-led organization
Proven success driving complex, cross-functional initiatives from ambiguity to delivery, across multiple teams and time zones
Strong understanding of software delivery practices (SDLC, Agile, Kanban), and the judgment to apply them pragmatically
Experience operating in a portfolio environment where multiple products, services, or offerings share infrastructure, teams, and constraints
Excellent written communication and stakeholder management skills. You can turn chaos into crisp plans, decisions, and updates
Strong analytical instincts. You know what to measure, how to interpret it, and how to turn insights into action
Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum
Tools fluency (for example: Linear or Jira, GitHub, docs, dashboards, spreadsheets) and a preference for simple systems that scale
Preferred
Experience operating product or program ops for a suite of products (not a single app), especially where releases touch both UI and backend services
Experience coordinating work that spans pricing and packaging, connection and identity, billing, support readiness, and go-to-market
Familiarity with WordPress, plugins, SaaS services, and ecosystems with third-party integrations and compatibility constraints
Experience improving reliability workflows (incident follow-through, postmortems, preventative initiatives) in a customer-facing product
Benefits
Open vacation policy
Company
Automattic
Automattic is a global tech company that offers WordPress, WooCommerce, and other web solutions.
1001-5000 employees
H1B Sponsorship
Automattic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (3)
2022 (6)
2021 (6)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$985.9MKey Investors
Salesforce VenturesInsight PartnersTiger Global Management
2021-02-17Series E· $288M
2020-05-15Secondary Market
2019-12-11Series Unknown· $80.6M
Leadership Team
Matt Mullenweg
CEO
Jon Burke
Vice-President / Business Lead
Recent News
2025-12-04
Search Engine Journal
2025-11-10
Company data provided by crunchbase