AMS · 6 hours ago
Implementation Manager
Cleveland, OH
Full-time
Hybrid
Senior Level
$105K/yr - $138K/yr
5+ years expAMS is dedicated to nurturing talent and fostering a culture of success. The Implementation Manager is responsible for leading a team and ensuring the successful delivery of complex implementation projects while aligning with strategic business goals.
Human Resources
Hiring Manager
Kunal Vyas
Responsibilities
Oversee the planning and execution of multiple concurrent implementation projects
Ensure alignment with client objectives, contractual obligations, and internal standards
Serve as the primary escalation point for project risks, issues, and client concerns
Build and maintain strong relationships with senior client stakeholders and internal business leaders
Provide strategic guidance and thought leadership during solution design and deployment
Represent the implementation function in governance forums and client steering committees
Ensure adherence to implementation methodologies, quality standards, and compliance requirements
Monitor project performance metrics and drive corrective actions as needed
Lead post-implementation reviews and contribute to knowledge sharing and process improvement
Qualification
Required
5+ years of experience with Managed Service Provider (MSP) programs including deployment of vendor management systems (VMS) and contingent CRM solutions
Working knowledge of the full project lifecycle from experience gained working within Talent Acquisition or Implementation Services
Expert working knowledge of contingent processes, policies, and operations
Proven ability of managing stakeholder/client relationships and expectations
Able to work to tight deadlines, supporting multiple deliverables/activities at any point in time
Demonstrated capability in obtaining and interpreting complex data
Experience of preparing and delivering client presentations
Ability to obtain agreement on key decisions with sign off from stakeholders on process design
Ability to produce clear and concise documentation
Preferred
Experience in project delivery methodology and toolkits
Experience of using Microsoft SharePoint, Visio, Teams, SPARK, Excel, Outlook, PPT and Word
Experience working in a project environment
Knowledge of future trends in our industry, such as, service offerings, robotics, artificial intelligence, and recruitment marketing
Proven experience in change management / continuous improvement
Benefits
Full training and support
Stretching, challenging work
A vibrant, diverse, and collaborative culture
Flexible working – home/hybrid/in-office working available
A competitive reward and benefits package
The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies
Employee Resource Groups, including LGBTQ+ Allies, Hispanic, Veterans, Black Employee Network, Women's groups, and more
Company
AMS
We are people experts. Our 8,500 colleagues power talent strategies that deliver results for leading organizations across 120 countries.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Rodino
Senior Talent Acquisition Partner
Faye Ryan, SHRM-CP
Senior Talent Acquisition Business Partner for Delta Air Lines
Recent News
2022-11-28
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