Apply on Employer Site

X-Rite · 1 day ago

Global Service AgentForce Developer (SalesForce)

United States

Full-time

Remote

Mid, Senior Level

$125K/yr - $145K/yr

5+ years exp

Hach, a Veralto company, is dedicated to ensuring water quality for people around the world. The Global Service AgentForce Developer (SalesForce) is responsible for designing and operationalizing Salesforce-native AI agents to streamline service workflows across the organization.

ElectronicsManufacturingMarketing

H1B Sponsor Likely

Responsibilities

Design & develop Agentforce patterns (prompts, tools/actions, flows) on Salesforce to support service scenarios (case deflection, entitlement checks, escalation routing, field-service guidance)

Integrate agents with Service Cloud data models (Cases, Knowledge, Entitlements), OM/CPQ objects, and external services via Platform Events, Apex, and Flow

Harden agents for scale: guardrails, data access policies, evaluation harnesses, fallback behaviors, observability (dashboards/telemetry)

Partner with product owners to translate service playbooks into agent capabilities; run experiments and A/B tests; document best practices

Ship iteratively using DevOps: source control, automated testing, CI/CD, environment strategy (sandboxes), and release management

Measure outcomes: adoption, resolution time, deflection rate, agent reliability, and user satisfaction—then improve

Qualification

Salesforce developmentApexLightning Web ComponentsService CloudHTML/CSSSalesforce Experience CloudAI-enabled solutionsEnglish Speaking

Required

English Speaking

5+ years hands-on Salesforce development (Apex, Lightning Web Components, Flow, SOQL/SOSL)

Experience with Salesforce Experience Cloud (community sites, portals) and strong HTML/CSS skills for UI customization

Proven delivery on Service Cloud (Cases, Knowledge, Entitlements) and Field Service/ServiceMax integrations or equivalent service platforms

Experience building automation/AI-enabled solutions inside Salesforce (Einstein, Prompt Builder, skills/tools/actions, agent flows) or equivalent frameworks

Benefits

Flexible working hours

Professional onboarding and training options

Powerful team looking forward to working with you

Career coaching and development opportunities

Health benefits

Paid time off

Medical/dental/vision insurance

401(k)

Company

X-Rite

X-Rite is the global leader in color science and technology. It is a sub-organization of Veralto.

Founded in 1957

Grand Rapids, Michigan, USA

501-1000 employees

http://www.xrite.com

H1B Sponsorship

X-Rite has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (2)

2023 (1)

2021 (3)

2020 (4)

Funding

Current Stage

Late Stage

Total Funding

$155M

2008-10-28Private Equity· $155M

Leadership Team

Jeff McKee

President X-Rite

Recent News

PR Newswire

X-Rite to Acquire Select Assets of Rutherford Graphic Products (RGP), LLC (USA) in Strategic Expansion

2025-11-08

PR Newswire

X-Rite Expands Judge LED from Light Booths to Harmony Rooms for Accurate Color Evaluation of Components and Assembled Products

2025-10-14

PR Newswire

X-Rite to Address Pressroom Challenges at PRINTING United Expo 2025

2025-09-30

Company data provided by crunchbase