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Dexian · 1 day ago

Help Desk Technician

Plano, TX

Contract

Onsite

New Grad, Entry Level

$19/hr - $20/hr

0+ years exp

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking a Help Desk Technician to provide Level 1 technical support and customer service, assisting users with technical issues and inquiries.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

H1B Sponsor Likely

Responsibilities

Provides Level 1 technical support and customer service in a fast-paced, phone-based environment

Serves as the first point of contact for inbound and outbound support requests

Assisting users with basic technical troubleshooting, application navigation, account issues, and system-related inquiries

Demonstrates strong communication skills, technical aptitude, and the ability to document issues accurately while escalating complex problems as needed

Qualification

Technical supportCustomer serviceMobile applications supportBluetooth connectivityAccountabilityProfessionalismMulti-system navigationCommunication skillsReliabilityAdaptability

Required

Level 1 technical support and customer service experience

Strong communication skills

Technical aptitude

Ability to document issues accurately

Ability to escalate complex problems as needed

Less than one year of experience is acceptable for individuals with strong customer service backgrounds and an interest in technical support

Preferred

Customer service background, preferably in a formal call center environment

Experience in patient support, customer support, or technical support

Comfort supporting mobile applications, Bluetooth connectivity, or consumer technology

Strong verbal and written communication skills

Demonstrated reliability, accountability, and professionalism

Ability to navigate multiple systems and screens while handling live calls

Comfortable working in a fast-changing environment where procedures evolve

Company

Dexian

Glassdoor3.5

Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.

Founded in 1994

Mclean, Virginia, USA

1001-5000 employees

https://dexian.com

H1B Sponsorship

Dexian has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (65)