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Realtor.com · 11 hours ago

Customer Care Representative - Spec Team

Phoenix, Arizona, United States

Full-time

Hybrid

Entry Level

2+ years exp

Realtor.com® is a leading platform in online real estate, dedicated to connecting buyers, sellers, and renters with expert guidance. The RDC+ Customer Care Representative is responsible for providing exceptional customer service to real estate agents and MLS partners, addressing inquiries, troubleshooting issues, and maintaining a high level of professionalism.

PropTechReal EstateRental Property

H1B Sponsor Likely

Responsibilities

Answers incoming customer inquiries regarding technical issues, product/service questions and general customer inquiries

Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Utilize effective communication and problem-solving skills via inbound phone to handle customer inquiries – we believe in providing one-call resolution!

Identify and escalate technical issues that require deeper investigation while including clear reproduction steps, relevant account details, and screenshots where helpful

Log and surface recurring feedback and known pain points via appropriate feedback channels

Meeting or exceeding company expectations around productivity and service quality goals

Qualification

Customer service experienceTechnical skillsCommunication skillsProduct knowledgeAttention to detailResearch skillsChromeFirefoxProblem-solving skillsTeam playerOrganizational skills

Required

Minimum 2 years of customer service experience in a call center environment

Excellent communication skills (both verbal & written)

Strong attention to detail necessary

Extensive knowledge of current Realtor.com® products

Organized with the ability to handle a fluctuating volume of work & responsibility

Strong research and technical skills required

Knowledge of Chrome and Firefox

Customer service oriented problem-solvers who can think on their own without direct supervision

Team Player with a positive attitude & confidence

Benefits

Inclusive and competitive medical, Rx, dental, and vision coverage

Family-forming benefits

13 paid holidays

Flexible Time Off

8 hours of paid Volunteer Time Off

Immediate eligibility into Company 401(k) plan with 3.5% company match

Tuition Reimbursement program for degreed and non-degreed programs

1:1 personalized Financial Planning Sessions

Student Debt Retirement Savings Match program

Company

Realtor.com

Glassdoor3.4

Realtor.com is an online platform that allows users to search for real estate property records, houses, condos and lands. It is a sub-organization of Move.

Founded in 1996

Santa Clara, California, USA

1001-5000 employees

https://www.realtor.com/

H1B Sponsorship

Realtor.com has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (26)

2024 (62)

2023 (26)

2022 (83)

2021 (88)

2020 (52)