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NAFSA: Association of International Educators · 9 hours ago

Student Services Generalist

Cranford, NJ

Part-time

Onsite

New Grad, Entry Level

$25/hr - $25/hr

NAFSA: Association of International Educators is seeking a Student Services Generalist to support participants in educational and workforce development programs. The role involves recruiting, advising, and guiding students through the intake process, while ensuring successful participation and compliance with grant requirements.

CharityEducationNon Profit

Responsibilities

Recruits, guides, and advises participants in UCNJ Union College of Union County, NJ/Center for Economic & Workforce Development educational, training, and supportive/work programs

Develops and implements client outreach initiatives, including but not limited to, presenting at client orientations and the Union County American Job Centers, attend partner events to promote programs, and through social media campaigns

Orients students into assigned program

Identifies client supportive service needs

Develops individual educational and career plans for students based on student interest, academic levels and career assessment

Orients and advises all supportive work program referrals, if applicable

Advises participants in the proper work attitude and attempt to stimulate positive efforts towards employment

Participates in the pre-intake and post-intake processes

Monitors weekly attendance and participation of students

Prepares and maintains necessary records and files on recruitment, assessment, enrollment, advising, and job placement

Develops a student IEEP (Individual Education and Employment Plan) with student

Initiates and conducts post-surveying for student outcomes

Performs liaison duties with cooperative agencies and programs

Responds to all program related requests

Initiates and supports CEWD recruitment efforts for all programs

Reads, interprets, and communicates College and CEWD policies and procedures

Recommends improvements in department procedures. Collaborates with other staff/administrators/instructors to identify needed improvements in procedures and communication

Maintains accurate records by entering student data into the Assessment log

Prepares and oversees the computer lab for pre-tests and proctors' exams, including CLAS-E and CASAS assessments

Manages the intake process, creating and maintaining student folders and ensuring all required documentation is submitted to MIS

Prepare termination forms for students upon course completion, ensuring accurate and timely documentation

Prepares necessary documentation, including excuses for students with required justifications

Scans, uploads, and files documents such as IEEPs, PRTCE, and PSTCE for compliance

Organizes class materials and prepares information for instructors before the start of each new cycle

Assists in creating and managing Canvas courses and related technical setups

Reviews scanned CDSS documents for remote live classes to ensure accuracy and compliance

Checks accuracy of WTS Weekly Time sheets (attendance report)

Regularly attends and participates in training sessions for CASAS, Aztec, and Burlington English to effectively utilize tools in student support

Collaborates with other departments to promote programs and actively participates in partner events to support recruitment efforts

Attends LACES meetings to stay updated on new features and updates

Organizes and manages the student recruitment and intake process, including folder creation, registration, and pre-test scheduling

Conducts interviews with prospective students to assess eligibility and guide them through the registration and pre-testing processes

Advises students on the proper use of educational platforms like Canvas, offering troubleshooting support when needed

Tracks student data using LACES and other tools to ensure accuracy and compliance with grant requirements

Compiles and submits reports on student enrollment, attendance, and program progress to MIS and relevant directors, maintaining a schedule of daily, weekly, or term-end submissions

Responds to inquiries about class schedules, grant details, and student resources via email, phone, and in-person meetings

Ensures absent students are followed up, preparing and submitting necessary documents like excuse forms

Monitors and reports on students' academic progress, updating instructors and directors as needed

Qualification

MS Office proficiencyFluent in SpanishCustomer service skillsSocial media proficiencyAnalytical skillsMulti-tasking abilityInterpersonal skillsProblem-solving skillsCollaboration skillsConfidentiality

Required

Bachelor's degree required

Experience working in Workforce Development programs

At all times exercise professionalism and confidentiality with staff and students

Outstanding customer service and communication skills

Proficiency in MS Office suite of applications and social media

Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members

Must be a 'quick study' in order to quickly grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize

Analytical and problem-solving skills

Ability to take required initiative to solve problems

Ability to collaborate with others

Commitment to service and a diverse student population

Ability to multi-task in a busy environment and ability to meet deadlines

Ability to remain discreet with student and staff information

Flexibility of schedule. Ability and willingness to travel locally

Valid driver's license and reliable vehicle