IAA ยท 3 days ago
Customer Asset Specialist
Clinton, ME
Full-time
Hybrid
Entry Level
$18/hr - $21/hr
1+ years expIAA is seeking a Customer Asset (Inventory) Specialist to join our team in office in Clinton, ME. The role focuses on addressing customer inquiries, maintaining proactive processes during the life cycle of vehicles, and ensuring effective internal communication for vehicle processing.
Auto InsuranceInsurance
Hiring Manager
Adriana Sandoval
Responsibilities
Provide a variety of customer support services through email, mail, telephone, and direct personal contact
Responsible for review of asset situation and recommend next steps
Accountable for informing & and monitoring the customers SLA Terms & Conditions to operations
Mediate complex logistics issues, requiring the ability to communicate clearly and directly
Coordinate with other departments to ensure customer satisfaction
Process orders and assignments
Enter data into computer systems
Reference pricing and delivery information
Perform computer processing assignments
Respond to customer questions, complaints, and requests
Set up new records and maintain existing records
Process all necessary title paperwork in preparation for auction day
Other duties as assigned to meet business needs
Qualification
Required
Ability to analyze statistical and performance data, develop management summary reports, and proactively develop action plans
Extremely detail-oriented, organized, methodical, quality-conscious, and customer-centric, with a reputation for superb follow-through
Ability to learn quickly and work in a fast-paced environment
Excellent oral and written communication skills
Ability to listen & empathize with the customer, working with them to try to resolve any issues
Ability to work independently and within a team environment
Ability to work within project timelines, establish priorities, and meet milestones and deliverables
Must be innovative, results/detail-oriented, and a team player
Demonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment
High School diploma or equivalent experience required
Experience with Microsoft Office, strong Excel skills required
Preferred
1-2 years of customer service or related experience preferred
Experience with Five9 and Salesforce is a plus
Company
IAA
IAA Holdings, LLC (IAA), an RB Global company (NYSE: RBA) (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles.
1001-5000 employees
H1B Sponsorship
IAA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (19)
2023 (6)
2022 (17)
2021 (20)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Parthenon Capital Partners
2007-04-20Private Equity
2005-05-27Acquired
Leadership Team
Justin Mahlik
SVP | Chief Transformation Officer
Adriana Sandoval
Sr. Talent Acquisition Business Partner
Recent News
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2024-03-10
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