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Flex · 4 weeks ago

Pre-Sales Engineer - Hyperscale

USA, MA, Littleton

Full-time

Onsite

Senior Level

$107K/yr - $148K/yr

5+ years exp

JetCool, a Flex Company, delivers patented direct-to-chip liquid cooling systems purpose-built for AI and high-density compute. The Pre-Sales Engineer will provide technical guidance and support to customers, ensuring that design and assembly goals are met according to customer expectations.

ElectronicsManufacturingProduct Design

No H1B

Responsibilities

Understand customer needs and translate them into technical solutions

Design and present solutions that align with business goals

Support sales teams during product demos, RFPs/RFIs, and technical evaluations

Conduct proof-of-concept (PoC) deployments and workshops

Provide post-sales technical guidance and feedback to product teams

Collaborate with facilities and engineering teams to ensure solution feasibility

Uses technical knowledge of products and associated development tools to assist customers on complex issues

Assists with the development of complex product roadmaps

Develops and maintains ongoing relationships with product and business development teams

Provides technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications

Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer

Identifies and communicates existing and potential design issues both internally and externally

Coordinates product integration efforts between component suppliers, Flex, and the customer

Develops and presents technical seminars for customers and sales personnel to promote employers' manufacturing capabilities, services, available technologies, manufacturing process and quality

Works with customer representatives to coordinate vendor qualification surveys

Provides best in class, complex, technical assistance by answering and closing all customer and program management technical questions related to manufacturing capabilities including design, fabrication, and assembly abilities

Defines initial project/product scope and prepares project plans to meet customers' expectations

Prepares detailed project plans by documenting customers' requirements and incorporating design and manufacturing capabilities to meet customers’ expectations

Prepares and maintains required documentation

May be required to sit at customer site

Qualification

Engineering degreeSales engineering experienceSolution architectureIT infrastructure knowledgeLiquid cooling systemsTechnical documentationCustomer engagementTraining sales teamsProblem solvingIndependent self-starter