Sharp Decisions · 1 week ago
Customer Service Specialist I (Only W2 and Local Candidates in South San Francisco, CA)
South San Francisco, CA
Contract
Hybrid
New Grad, Entry Level
$24.91/hr - $24.91/hrSharp Decisions is a company seeking a Customer Service Specialist I to provide high-quality customer support. The role involves managing daily activities, providing phone coverage, resolving customer issues, and participating in departmental projects to enhance service quality.
B2BHuman ResourcesInformation TechnologyStaffing Agency
No H1B
Hiring Manager
Tejpal D.
Responsibilities
Provide a high level of customer service
Act in accordance with company policy
Provide full time phone coverage (shift to be determined by management)
Suggest new programs and or projects to promote customer service
Determine appropriate action to take to resolve customer issues
Determine when it is appropriate to escalate customer issues to management
Work with Finance, Product Distribution and Customers to resolve disputes
Act as customer advocate in investigating and responding to complaints while suggesting necessary process improvements to avoid recurrence
Stay informed of current industry practices / trends
Participate in the development and maintenance of department defined quality standards and measures
Maintain effective and timely communication with team members as well as the supervisor regarding departmental issues
Support corporate values
Remain flexible to ever changing customer needs and requirements
Order Management
Process customer orders accurately
Review inventory to determine appropriate customer order commitment
Maintain follow up on customer order issues
Interact with key customer purchasing personnel to advise of order status
Ensure adherence to appropriate laws, regulations and programs
Administer customer return process
Act as a liaison between customer, third party provider and GNE to facilitate customer returns
Interacts with Finance to ensure all return credits are issued in accordance with the return policy
Ensure timely turnaround of customer authorizations
Provide quarterly sales analysis reports on returns, sales and order performance to Customer Operations Management
Support GNE Sales initiatives
Participating in the product launch process to ensure a positive outcome
Administer special programs
Work as part of an effective team
Support team decisions
Respect diversity
Being flexible with assigned schedule
Have the ability to adapt to a constant changing environment
Ability to work through conflicting, delayed or ambiguous information
Actively Participate in various team initiatives; Lean Daily Management, etc
Qualification
Required
Provide a high level of customer service
Act in accordance with company policy
Provide full time phone coverage (shift to be determined by management)
Suggest new programs and or projects to promote customer service
Determine appropriate action to take to resolve customer issues
Determine when it is appropriate to escalate customer issues to management
Work with Finance, Product Distribution and Customers to resolve disputes
Act as customer advocate in investigating and responding to complaints while suggesting necessary process improvements to avoid recurrence
Stay informed of current industry practices / trends
Participate in the development and maintenance of department defined quality standards and measures
Maintain effective and timely communication with team members as well as the supervisor regarding departmental issues
Support corporate values
Remain flexible to ever changing customer needs and requirements
Order Management
Process customer orders accurately
Review inventory to determine appropriate customer order commitment
Maintain follow up on customer order issues
Interact with key customer purchasing personnel to advise of order status
Ensure adherence to appropriate laws, regulations and programs
Administer customer return process
Act as a liaison between customer, third party provider and GNE to facilitate customer returns
Interacts with Finance to ensure all return credits are issued in accordance with the return policy
Ensure timely turnaround of customer authorizations
Provide quarterly sales analysis reports on returns, sales and order performance to Customer Operations Management
Support GNE Sales initiatives
Participating in the product launch process to ensure a positive outcome
Administer special programs
Work as part of an effective team
Support team decisions
Respect diversity
Being flexible with assigned schedule
Have the ability to adapt to a constant changing environment
Ability to work through conflicting, delayed or ambiguous information
Actively Participate in various team initiatives; Lean Daily Management, etc
Preferred
Candidates from pharma, biotech, healthcare, or regulated industries are ideal
Company
Sharp Decisions
Sharp Decisions is a staffing and recruiting company that offers technology and business staffing solutions.
Founded in 1990
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Karen Ross
Founder, President and CEO
Stuart Gottlieb
CFO/COO and Principal
Company data provided by crunchbase