Trane Technologies · 20 hours ago
HVAC Customer Service Representative - Fenton
Fenton MO 101 Matrix Commons, Fenton, Missouri, United States
Full-time
Onsite
Entry Level
$60K/yr - $80K/yr
1+ years expTrane Technologies is a leader in creating climate solutions for a sustainable world. The HVAC Customer Service Representative will deliver positive client service experiences and sales solutions, ensuring client satisfaction and managing account activities for assigned service accounts.
IndustrialMachinery ManufacturingManufacturing
Responsibilities
Responsible for client satisfaction, retention, and growth for assigned portfolio
Drives the account management process for assigned portfolio, which includes development of client account profiles, account strategies, service delivery plan, and scheduled client visits. Responsible for responding within 24-hours to all client inquiries and concerns
Identifies and communicates issues, business goals and objectives to the account team(s) and leadership on all assigned accounts
Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager on the proposals and delivering timely proposals to the client to meet their needs
Responsible for collaboration and follow-up on sales leads and quick quotes generated by the service technician team
Responsible for facilitation of the Service Linkage program
Attends sales and client support development trainings
Attends sales meetings
Prioritizes workload and client requests to ensure a positive client experience
Establishes and maintains effective internal working relationships with co-workers, supervisors etc. along with external clients
Communicate and liaise verbally, in writing, and in person with external and internal stakeholders. For example: clients/suppliers/visitors/enquirers and relevant staff. Provide accurate information in timely manner
Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
Pursues personal development of skills and knowledge necessary for the effective performance of the role. Attends training to develop relevant knowledge, techniques, and skills
Adheres to health and safety policy, and other requirements relating to care of equipment
Other responsibilities as required
Qualification
Required
Bachelor's Degree or 1 to 3 years of experience in a service or client service capacity
Must be able to handle high-stress situations
Must be able to communicate effectively in person, by phone and through written communication
Must be proficient with use of the telephone and voice mail, the computer, and other office equipment
Proficient in Microsoft Office applications, particularly Excel and Word
Available for local travel
Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years
Able to work extended hours on occasions when required
Preferred
Knowledge of HVAC Systems is a plus
Benefits
Health insurance
Holistic wellness programs
Family building benefits
Fertility coverage
Adoption/surrogacy assistance
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
Paid time off
Volunteer leave
Parental leave
Educational and training opportunities
Tuition assistance
Student debt support
Company
Trane Technologies
Trane Technologies develops energy efficient indoor environments for commercial and residential applications.
10001+ employees
H1B Sponsorship
Trane Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (48)
2023 (28)
2022 (41)
2021 (33)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-03-17IPO
Leadership Team
David Regnery
Chief Executive Officer
Victoria Lazar
SVP, General Counsel and Corporate Secretary
Recent News
2026-01-07
2026-01-06
Company data provided by crunchbase