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Hermeus · 10 hours ago

IT Support Specialist

Atlanta, GA

Full-time

Hybrid

Entry, Mid Level

$70K/yr - $101K/yr

2+ years exp

Hermeus is a high-speed aircraft manufacturer focused on the rapid design, build, and test of high-Mach and hypersonic aircraft for the national interest. This role is a hands-on, onsite IT Support position focused on delivering reliable day-to-day service desk support to employees in a fast-paced environment.

AerospaceAir TransportationInfrastructureTravel

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Provide hands-on support for day-to-day service desk operations, including ticket intake, prioritization, documentation, and resolution

Troubleshoot and resolve hardware, software, and operating system issues across Windows (primary), macOS (preferred), and Linux (experience strongly preferred; exposure acceptable)

Deploy, configure, and support desktops, laptops, mobile devices, peripherals, and endpoint management solutions

Support and administer Microsoft enterprise environments, including:

Windows desktop

Azure Active Directory / Entra ID

Microsoft Intune

Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)

Assist with troubleshooting common networking issues such as basic LAN/WAN connectivity, VPN access, and Wi-Fi connectivity, following established procedures and documentation

Assist with escalations and collaborate with other IT team members to resolve complex or cross-functional issues

Contribute to continuous improvement of service desk workflows, documentation, and support processes

Perform root cause analysis on recurring issues and recommend practical improvements

Maintain accurate documentation, SOPs, and knowledge base articles

Ensure compliance with information security, export control, and data privacy requirements

Deliver professional, responsive, and customer-focused IT support both in person and remotely

Maintain consistent, full-time onsite presence in ATL, GA to support hardware, secure environments, and in-person user needs. Hybrid eligibility for one work-from-home day as well. Hours are 7a-4p

Qualification

Windows desktop supportMicrosoft 365Azure Active DirectoryMacOS supportLinux experienceNetworking fundamentalsCustomer service skillsRoot cause analysisITIL familiarity

Required

2+ years of progressive IT support or systems support experience in an end-user or service desk environment

Well-versed, hands-on experience with Windows desktop, Azure/EntraID, and Microsoft 365

Strong experience supporting macOS environments

Linux experience preferred; working knowledge or exposure required

Basic understanding of networking fundamentals (e.g., LAN/WAN concepts, VPNs, and Wi-Fi) with the ability to follow documented troubleshooting procedures

Proven ability to manage service desk tickets while handling complex technical issues

Strong customer service mindset with the ability to communicate technical concepts clearly to non-technical users

Experience performing root cause analysis and contributing to operational improvements

Ability and willingness to work onsite in ATL, GA, with reliable and predictable attendance. Hours are Monday through Friday, 7am to 4pm for this role